By implementing Guided Scheduling Questionnaires in several departments, RelateCare helped Texas Children’s reorganize our appointment scheduling system in a more efficient way, leading to better patient access, consistency in appointment scheduling, physician engagement and communication between the patients and TCH. Not only that, the RelateCare team was onsite and embedded in the organization making sure we transitioned in the right way.

Matt Girotto Assistant Vice President, Texas Children’s Heart Center

Increase Patient Access
Lower the Cost of Care
Improve Patient Satisfaction
Increase Productivity

RelateCare | Communicating Better Health

RelateCare is a healthcare consultancy and outsourcing organization that is fast-becoming a global leader in the delivery of patient access and patient engagement solutions. We provide technical expertise in healthcare contact center operations, and clinical expertise in the design and implementation of telehealth and clinical programs. Our services include Guided Scheduling Questionnaire’s, Patient Access Optimization, Post-Discharge Calling Programs, Nurse Triage Programs, Workforce Management, and Technology Optimization. We provide the knowledge and support necessary to increase patient access, reduce readmissions and create a patient centric healthcare experience.

Healthcare Consulting

 Our consultancy services provide healthcare organizations with the knowledge and expertise required to design and implement best-in-class patient access and patient engagement solutions. From appointment scheduling to technology design, our clinical and technical know-how will guide you to a more efficient and patient centric healthcare experience.

Business Process Outsourcing

 We have the infrastructure and resources to provide a range of offsite contact center services allowing you to focus on your core competencies. These services include patient appointment scheduling, patient outreach, and a range of financial clearance solutions.

Clinical and Wellness Programs

 With a team of experienced Registered Nurses and highly-trained support staff, we offer a range clinically driven programs aimed at extending care beyond the four walls of the hospital and improving care coordination. Find out more about our Post Discharge Follow Up Calls, Smoking Cessation Program, and Multi-Channel Nurse Triage service.

Specialized Support Services

 We provide a full range of support services specifically designed to effectively run and manage a world-leading healthcare contact center. We offer solutions in Workforce Management, Quality Assurance, Business Intelligence and Analytics, Performance Bench marking and Virtual Assistant Software.

Published Articles

Irish Medical News - Telehealth and Readmissions

Irish Medical News - Connected Health Overview

Connected Health Summit Report for IMN

Case Studies

Post Discharge Call Back Program HVI Case Study

Quit Link Case Study

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