By implementing Guided Scheduling Questionnaires in several departments, RelateCare helped Texas Children’s reorganize our appointment scheduling system in a more efficient way, leading to better patient access, consistency in appointment scheduling, physician engagement and communication between the patients and TCH. Not only that, the RelateCare team was onsite and embedded in the organization making sure we transitioned in the right way.

Matt Girotto  Texas Children’s Hospital

Increase Patient Access
Improve Patient Satisfaction
Lower the Cost of Care
Increase Efficiencies and Productivity

Relatecare, Communicating Better Health

RelateCare is a healthcare consultancy and outsourcing organization that assists healthcare providers in improving and optimizing their patient access strategies. We provide technical expertise in healthcare contact center operations and management, and clinical expertise in the design and implementation of telehealth and clinical calling programs. Services include Guided Scheduling Questionnaire’s, Workforce Optimization, Quality Assurance, Post-Discharge Calling Programs, Nurse On Call Programs and Technology Optimization.

Consultancy Services

We have the knowledge, experience and expertise to assist healthcare organizations in the design and implementation of best-in-class patient access solutions.

Outsourcing Services

Our team of clinical and non-clinical agents can provide a range of offsite call management services including appointment scheduling and clinical telehealth services.

Shared Services

We provide the full range of support services required to effectively run and manage a best in class contact center including Human Resources, Training and Education;

Published Articles

Irish Medical News - Telehealth and Readmissions

Irish Medical News - Connected Health Overview

Connected Health Summit Report for IMN

Case Studies

Post Discharge Call Back Program HVI Case Study

Quit Link Case Study

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