May 14, 2020 / by RelateCare | Communicating Better Health / Blog, Services, Thought Leadership
Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300 virtual care sessions in a matter of days and has subsequently increased to an average of 6,500 virtual visits daily1. In California, Stanford Children’s Health clinicians […]
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Family-Centered Patient Access at Children’s Hospitals
May 28, 2020 / by RelateCare | Communicating Better Health / Blog, Partnership, Scheduling Optimization, Services
As RelateCare Director of Client Solutions, I am responsible for ensuring that RelateCare deliver high-quality services to our client partners and that we are always adding value to the healthcare organizations that we serve. This is a mission I am passionate about with all our clients-partners but I have a special pride in RelateCare’s historic […]
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Contact Tracing and the role of the Contact Center
May 21, 2020 / by RelateCare | Communicating Better Health / Blog, News, Services
Contact tracing is a critical element in the fight against COVID-19 and has successfully been utilized to fight other diseases such as MERS and SARS. In the current crisis, it begins with those who test positive for COVID-19. Close contacts of those patients are then identified, as they may have been infected as well. These […]
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Scheduling Optimization: Planning for the Future
May 19, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Scheduling Optimization, Services, Thought Leadership
COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be rescheduled. It is evident that health systems must become proactive to ensure they have the greatest chance of bouncing back quickly (and having a V-shaped financial […]
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RelateCare Patient Support Model
May 14, 2020 / by RelateCare | Communicating Better Health / Blog, Services, Thought Leadership
Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300 virtual care sessions in a matter of days and has subsequently increased to an average of 6,500 virtual visits daily1. In California, Stanford Children’s Health clinicians […]
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Quality Assurance and the Healthcare Contact Center
May 11, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Services, Thought Leadership
This article is part of RelateCare’s ongoing blog series featuring our consultants and their area of expertise. The below is by our Head of Quality Assurance, Mary May. As we all know, Quality Assurance is an essential part of any industry. From building cars to software development, the history of industry has always emphasized the […]
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