June 29, 2020 / by Valerie O'Brien / Blog, Thought Leadership
For almost five years, I have been submersed in the U.S. healthcare sector. In that time, I have been fortunate to engage directly with executive leadership at some of the top ranked health systems in the world. I have attended my fair share of conferences, big and small, where the future of health delivery has […]
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The Value of Employee Engagement within the Healthcare Contact Centre
June 30, 2020 / by RelateCare | Communicating Better Health / Blog, employee engagement, Services, Thought Leadership
The nature of healthcare contact centres is changing at a rapid pace. Patients are becoming increasingly comfortable with online self-service tools. The remaining live calls to contact centres are often quite complex to resolve, and so, in order to provide consistent high-quality patient experiences, it is necessary to have experienced, knowledgeable patient service representatives with […]
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The Momentum Is Good…..Keep it Going!
June 29, 2020 / by Valerie O'Brien / Blog, Thought Leadership
For almost five years, I have been submersed in the U.S. healthcare sector. In that time, I have been fortunate to engage directly with executive leadership at some of the top ranked health systems in the world. I have attended my fair share of conferences, big and small, where the future of health delivery has […]
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Data Utilization and Root Cause Analysis within the Healthcare Contact Center
June 2, 2020 / by RelateCare | Communicating Better Health / Blog, Conferences, Data utilization, Scheduling Optimization, Thought Leadership
In a fast-paced work environment, problems are often amplified and exacerbated due to a lack of visibility of the root cause of the issue. A true understanding of a situation requires visibility and clarity on the subjects or processes being observed. In my experience as a performance optimization consultant, this can be a major challenge […]
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