Meeting Patient Preferences: 24/7 Contact Center Services!

For many organizations across many industries the appeal of having a 24/7 contact center is growing. During the normal business hours of 8-5 Monday-Friday, it can be challenging for people to make appointments, find information, or seek reassurance from an organization. People seem busier than ever, working jobs, commuting, taking care of kids, all while […]

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Why you need a Denials Management Solution!

Insurance denials are an ever-present issue in U.S. healthcare. When an insurance company notifies you that it considers a certain treatment, service, or medication not part of your benefits, this is called a denial. Receiving notification of a denial can be devastating for patients, both emotionally and financially, especially for those who are in a […]

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