The Future of Telehealth: A Hybrid Model of Care

Healthcare systems across the world found themselves forced to rely on telehealth to support the care journey of patients during the COVID-19 pandemic. This was the case in particular during lockdown, in the days before vaccines became widely available. Now that we are beginning to emerge from the worst of the pandemic and lockdown, the […]

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Press Release: Ed Corr joins the RelateCare & Rigneydolphin Group as Head of Workforce Management

WATERFORD, IRELAND, September 22nd 2021 – Ed Corr has joined the RelateCare and Rigneydolphin Group as Head of Workforce Management (WFM) Manager. As Head of WFM, Ed will have responsibility for providing the strategic direction required to optimally staff our Contact Centre teams and lead our WFM & Reporting Team across all physical and remote […]

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Quality Control: Why It’s Essential for your Healthcare Contact Center!

In the next edition of our Consultancy & Advisory thought-leadership series, we take a deep-dive into Quality Management Systems with our Director of Quality Assurance, Mary May. An experienced and knowledgeable expert in all aspects of quality solutions, Mary tells us about the subtle but important distinction between Quality Assurance and Quality Control, and why […]

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Revenue Cycle Outsourcing Management Service

For many healthcare organizations, the option of outsourcing your revenue cycle functions to a third-party partner is becoming more and more attractive. The complex tasks of dealing with payors and preventing denials can cause challenges for healthcare providers that can distract from their core goals of patient care. For all healthcare providers and leaders, there […]

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Why are Contact Center Outsourcing Partnerships Gaining Momentum?

Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience.  This approach has enabled […]

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Solving Healthcare Backlogs: Robotic Process Automation

In the latest in our Consultancy & Advisory thought-leadership series, we take a look at some of the latest developments from our resident technology expert, Jordan Reinhardt. As Director of Information Services with RelateCare, Jordan is uniquely positioned to offer key insights into how we can leverage technology to improve patient access for our client […]

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Leadership Development in Healthcare

Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Learning and Development, Brendan Magan about the philosophy behind RelateCare’s Leadership training and development solutions.  Brendan Magan has over twenty years’ experience deploying and optimizing learning and development solutions across the globe within an array of service industries. Brendan’s background in […]

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The Value of Nurse Triage: Interview with RelateCare Director of Nursing, Clinical and Wellness

Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Nursing, Clinical and Wellness, Kari Kontz about our Nurse Triage programs. Kari Kontz is Director of Nursing, Clinical and Wellness programs at RelateCare. At RelateCare, Kari specializes in the creation, design, and implementation of Clinical Communication Programs such as; 24/7 Centralized […]

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RelateCare’s Nurse Triage Solution

RelateCare’s Nurse Triage solution is designed to provide patients with direct telephone access to a team of Registered Nurses. This ensures patients can access care when and where they need it, while also alleviating the pressure on over-burdened health systems. Simply by picking up their phone and making a call a patient can receive quality […]

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Decision Trees to Optimize Scheduling Practices

As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the complex but essential work of scheduling optimization. Prior to joining RelateCare over 10 years ago, Dana worked at the  Cleveland Clinic for 35+ years as Lead Systems Analyst, and was […]

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