RelateCare’s Nurse Triage Solution

RelateCare’s Nurse Triage solution is designed to provide patients with direct telephone access to a team of Registered Nurses. This ensures patients can access care when and where they need it, while also alleviating the pressure on over-burdened health systems. Simply by picking up their phone and making a call a patient can receive quality […]

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Decision Trees to Optimize Scheduling Practices

As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the complex but essential work of scheduling optimization. Prior to joining RelateCare over 10 years ago, Dana worked at the  Cleveland Clinic for 35+ years as Lead Systems Analyst, and was […]

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Press Release: Eibhlín Payne joins RelateCare as Chief Operating Officer.

WATERFORD, IRELAND, April 21st 2021 – Eibhlín Payne has joined the RelateCare and Rigneydolphin Group in the role of Chief Operating Officer. As COO, Eibhlín will establish operational management practices across the business to ensure successful execution of the business’s growth strategy and work with CEO Conor O’Byrne and peers to shape the next phase […]

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NAHAM Patient Access Week: Patient Service Representative Spotlight!

As part of our NAHAM Patient Access Week celebrations we decided to feature our access agents! While RelateCare as an organization focuses on patient access from a range of angles: consultancy, quality assurance, scheduling, and many more, it is our agents that are on the telephone, talking and dealing with patients, supporting and helping them […]

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RelateCare Celebrate NAHAM’s Patient Access Week: Resilience Through Adversity

RelateCare are excited and proud to take part in the celebrations for NAHAM’s (National Association for Access Managers) Patient Access Week April 4th– 8th.   Patient Access Week is always a special time in the year for RelateCare, and this year more than ever.   NAHAM’s annual Access Week is a “long-standing, annual tradition to raise awareness […]

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RelateCare Consultancy Solutions: Centralizing Patient Access Operations

In the first of a series of articles taking a closer look at the range of consultancy and advisory solutions offered by RelateCare, we talked to our Director of Client Solutions and Consultancy Services, Rob Hanrahan about the strategic process of access centralization. Rob and his team work with our partners to ensure high-quality service […]

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RelateCare Winner of Customer Service Award at 2020 Waterford Business Awards !

RelateCare are incredibly proud to have won the Customer Service Award in the Waterford Business Awards for 2020! The Waterford Business Awards are designed to recognize outstanding contributions and achievements by Waterford companies in a range of sectors. The judging panel looks for innovation, creativity, dedication, and a commitment to excellence. For RelateCare to win […]

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RelateCare welcomes Linda McHugh (MT, MBA) to Consultancy team.

RelateCare are delighted to welcome Linda McHugh to the RelateCare and team. Linda joins RelateCare as an Independent Consultant and Advisor and we are excited to have Linda join our team of expert consultants. Linda is a healthcare executive with extensive Human Resources experience in developing strategy to optimize an organization’s culture and support change […]

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RelateCare & Cleveland Clinic Post-Discharge Contact Program Success!

Established in 2011, Cleveland Clinic’s Post Discharge Contact Program (PDC) supports safe care-transitions for patients from discharge to home, while increasing continuity of care, promoting “One Cleveland Clinic,” and fostering an additional connection between patients and the Enterprise. The PDC program is also utilized to address readmissions by identifying patients at risk for readmission and […]

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