April 28, 2021 / by Dr. Robert Grant / Blog, Scheduling Optimization
As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the complex but essential work of scheduling optimization. Prior to joining RelateCare over 10 years ago, Dana worked at the Cleveland Clinic for 35+ years as Lead Systems Analyst, and was […]
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Decision Trees to Optimize Scheduling Practices
April 28, 2021 / by Dr. Robert Grant / Blog, Scheduling Optimization
As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the complex but essential work of scheduling optimization. Prior to joining RelateCare over 10 years ago, Dana worked at the Cleveland Clinic for 35+ years as Lead Systems Analyst, and was […]
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Press Release: Eibhlín Payne joins RelateCare as Chief Operating Officer.
April 21, 2021 / by Dr. Robert Grant / Press Release
WATERFORD, IRELAND, April 21st 2021 – Eibhlín Payne has joined the RelateCare and Rigneydolphin Group in the role of Chief Operating Officer. As COO, Eibhlín will establish operational management practices across the business to ensure successful execution of the business’s growth strategy and work with CEO Conor O’Byrne and peers to shape the next phase […]
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Continuous Improvement Team Shave Heads for a Good Cause!
April 16, 2021 / by Dr. Robert Grant / Blog, employee engagement, Events, Fundraising
In an act of kindness and solidarity, the RelateCare Continuous Improvement Team have gone bald and shaved their heads to raise money for the Irish Kidney Association (IKA). The chosen charity is not without meaning as our colleague of 11 years, Hugh Magee, has been receiving incredible support from the IKA this past few years […]
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NAHAM Patient Access Week: Patient Service Representative Spotlight!
April 9, 2021 / by Dr. Robert Grant / Blog, Contact Center, Customer Service, Patient Access
As part of our NAHAM Patient Access Week celebrations we decided to feature our access agents! While RelateCare as an organization focuses on patient access from a range of angles: consultancy, quality assurance, scheduling, and many more, it is our agents that are on the telephone, talking and dealing with patients, supporting and helping them […]
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RelateCare Celebrate NAHAM’s Patient Access Week: Resilience Through Adversity
April 5, 2021 / by Dr. Robert Grant / Contact Center, Continuous Improvement, Patient Access
RelateCare are excited and proud to take part in the celebrations for NAHAM’s (National Association for Access Managers) Patient Access Week April 4th– 8th. Patient Access Week is always a special time in the year for RelateCare, and this year more than ever. NAHAM’s annual Access Week is a “long-standing, annual tradition to raise awareness […]
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