August 23, 2021 / by RelateCare | Communicating Better Health / Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology
Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience. This approach has enabled […]
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Revenue Cycle Outsourcing Management Service
August 24, 2021 / by RelateCare | Communicating Better Health / Contact Center, Continuous Improvement, Customer Service, Outsourcing, Revenue Cycle
For many healthcare organizations, the option of outsourcing your revenue cycle functions to a third-party partner is becoming more and more attractive. The complex tasks of dealing with payors and preventing denials can cause challenges for healthcare providers that can distract from their core goals of patient care. For all healthcare providers and leaders, there […]
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Why are Contact Center Outsourcing Partnerships Gaining Momentum?
August 23, 2021 / by RelateCare | Communicating Better Health / Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology
Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience. This approach has enabled […]
Read more