August 25, 2022 / by RelateCare | Communicating Better Health / Workforce Management
“A Contact Center without proper WFM guidance is like driving across the country without so much as a road atlas.” Patient calls to Contact Centers aren’t neatly and evenly spaced apart, so how do you make intelligent, reasoned decisions about staffing, capacity, and efficiency, and deliver an excellent patient experience? In this series of blogs, […]
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What is Access? The physician (practitioner) Perspective (Part 2/3)
October 25, 2022 / by Valerie O'Brien / Blog
In this second blog we have focused on healthcare access from the physician perspective. Speak to any physician around the nation and they will all agree that access to quality healthcare is among the most important issues they are facing right now. Physicians are driven by a desire to provide the best care possible to […]
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What is Access? The Patient Perspective (Part 1/3)
October 5, 2022 / by Valerie O'Brien / Blog
What is access? When you hear that term, what comes to mind? Recently we were asked by one of our partners, “What is access to those working at RelateCare?” This got us thinking. Over the course of the next three blogs, we will be exploring access in healthcare from the perspectives of: the patient; […]
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RelateCare announced as one of Ireland’s Best Managed Companies 2022
September 30, 2022 / by RelateCare | Communicating Better Health / Awards
Company receives award for the first time RelateCare has been named as one of Ireland’s Best Managed Companies. The awards programme is led by Deloitte Ireland, in association with Bank of Ireland. The company, which demonstrated superior business performance for their first year. This is the first year where the awards programme returned as an […]
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The Secret to Right-sizing your Contact Center Staffing – Part III
September 27, 2022 / by RelateCare | Communicating Better Health / Blog, Continuous Improvement, Workforce Management
“It’s one thing to know that the busiest interval by call volume is 10:30am on Monday, it’s another to know that the worst performing interval is going to be 5:00pm on Friday because the forecast predicts needing 30 agents and you have only 5 scheduled.” Patient calls to Contact Centers aren’t neatly and evenly spaced […]
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Part II – The Secret to Right-Sizing your Contact Center Staffing
September 8, 2022 / by RelateCare | Communicating Better Health / Workforce Management
It’s possible for organizations to come up with their own staffing formulas, just like it’s possible for anyone to drive an articulated truck, but there is a reason companies employ trained and qualified drivers to keep their fleets on the road and their products moving.” Patient calls to Contact Centers aren’t neatly and evenly spaced […]
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The Secret to Right-Sizing your Contact Center Staffing
August 25, 2022 / by RelateCare | Communicating Better Health / Workforce Management
“A Contact Center without proper WFM guidance is like driving across the country without so much as a road atlas.” Patient calls to Contact Centers aren’t neatly and evenly spaced apart, so how do you make intelligent, reasoned decisions about staffing, capacity, and efficiency, and deliver an excellent patient experience? In this series of blogs, […]
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Improving Patient Scheduling with Decision Trees
July 4, 2022 / by RelateCare | Communicating Better Health / Blog, Patient Access, Revenue Cycle, Scheduling Optimization, Services, Thought Leadership
Scheduling patients with the right provider at the right time at the right location has been the mantra for scheduling optimization projects for a long time now. In recent years, location has been complicated with the use of online / virtual options. Providers and patients can now be connected without needing a physical location. Now, […]
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Irish company RelateCare creating 280 new jobs in Tralee expansion
June 17, 2022 / by Valerie O'Brien / Press Release
Kerry jobs will bring total RelateCare employment to over 1700 Friday, 17 June, 2022: Irish healthcare communications consultancy and outsourcing organisation RelateCare is creating 280 jobs in its new facility in Tralee, it has been announced. This expansion is supported by Enterprise Ireland. The first 30 of the 280 new staff have just been hired and are working at the Tralee […]
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Smartsourcing | A worthwhile solution to gain competitive advantage and market differentiation
May 3, 2022 / by RelateCare | Communicating Better Health / Blog, Contact Center, Outsourcing, Partnership, Patient Access
RelateCare’s Marc Merriman discusses key learnings as it pertains to healthcare smartsourcing
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Business Continuity Plans for the Healthcare Contact Center
January 27, 2022 / by Dr. Robert Grant / Business Continuity, Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology
How do we prepare for the unexpected? This is a question that lurks in the background during normal times but has come to the fore recently. The last number of years have brought all sorts of crises and disasters, including a global pandemic, severe weather events and an increase in cyberattacks. To prepare for such […]
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