January 24, 2022 / by Dr. Robert Grant / Centralization, Contact Center, Customer Service, Outsourcing
More healthcare providers are making the strategic choice to centralize their patient access operations in an effort to move towards a a smoother, more streamlined experience for their patients, gaining in efficiencies and reducing waste. Regardless of the size or fragmentation of a healthcare system, this remains a viable option for strategic improvement. What is […]
Read more
Irish company RelateCare creating 280 new jobs in Tralee expansion
June 17, 2022 / by Valerie O'Brien / Press Release
Kerry jobs will bring total RelateCare employment to over 1700 Friday, 17 June, 2022: Irish healthcare communications consultancy and outsourcing organisation RelateCare is creating 280 jobs in its new facility in Tralee, it has been announced. This expansion is supported by Enterprise Ireland. The first 30 of the 280 new staff have just been hired and are working at the Tralee […]
Read more
Smartsourcing | A worthwhile solution to gain competitive advantage and market differentiation
May 3, 2022 / by RelateCare | Communicating Better Health / Blog, Contact Center, Outsourcing, Partnership, Patient Access
RelateCare’s Marc Merriman discusses key learnings as it pertains to healthcare smartsourcing
Read more
Business Continuity Plans for the Healthcare Contact Center
January 27, 2022 / by Dr. Robert Grant / Business Continuity, Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology
How do we prepare for the unexpected? This is a question that lurks in the background during normal times but has come to the fore recently. The last number of years have brought all sorts of crises and disasters, including a global pandemic, severe weather events and an increase in cyberattacks. To prepare for such […]
Read more
Why consider Centralizing your Healthcare Contact Center?
January 24, 2022 / by Dr. Robert Grant / Centralization, Contact Center, Customer Service, Outsourcing
More healthcare providers are making the strategic choice to centralize their patient access operations in an effort to move towards a a smoother, more streamlined experience for their patients, gaining in efficiencies and reducing waste. Regardless of the size or fragmentation of a healthcare system, this remains a viable option for strategic improvement. What is […]
Read more