RelateCare announced as one of Ireland’s Best Managed Companies 2022

Company receives award for the first time RelateCare has been named as one of Ireland’s Best Managed Companies. The awards programme is led by Deloitte Ireland, in association with Bank of Ireland. The company, which demonstrated superior business performance for their first year. This is the first year where the awards programme returned as an […]

Read more

The Secret to Right-sizing your Contact Center Staffing – Part III

“It’s one thing to know that the busiest interval by call volume is 10:30am on Monday, it’s another to know that the worst performing interval is going to be 5:00pm on Friday because the forecast predicts needing 30 agents and you have only 5 scheduled.” Patient calls to Contact Centers aren’t neatly and evenly spaced […]

Read more

Part II – The Secret to Right-Sizing your Contact Center Staffing

It’s possible for organizations to come up with their own staffing formulas, just like it’s possible for anyone to drive an articulated truck, but there is a reason companies employ trained and qualified drivers to keep their fleets on the road and their products moving.” Patient calls to Contact Centers aren’t neatly and evenly spaced […]

Read more

top