About Us

RelateCare began as a joint venture between the Cleveland Clinic and Rigneydolphin. By combining Rigneydolphin’s excellence in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare is uniquely positioned to provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. With locations in Ireland and the USA, RelateCare has the experience and the capacity to develop relationships with its clients that are long lasting and deliver innovative and unique opportunities to address current and future healthcare challenges.

RigneyDolphin and Cleveland Clinic Commence Work

November, 2009 – Conor O’Byrne first travels to Cleveland on behalf of RigneyDolphin to lead the centralization and redesign of their Access to Care appointment scheduling system.

Dr. Frank Dolphin appointed as Chairman of the HSE

July 2010 – Irish Minister for Health and Children, Mary Harney, T.D. announces the appointment of Dr. Frank Dolphin as the next Chairman of the Health Service Executive.

Milestone Award

May 2013 – Cleveland Clinic awards RelateCare with a Milestone Award at their Innovation Awards Ceremony.

RelateCare Announces Its Foundation

July 2013 – Cleveland Clinic Innovations, the corporate venturing arm of the healthcare organization, has today announced its partnership with Irish company Rigneydolphin to form RelateCare, a healthcare contact center consultancy.

Company Expansion

October 2013 – Establishment and growth of relationships with Texas Children’s Hospital, Stanford Children’s Health and the Visiting Nurses Association.

Commencement of QUIT programme

October 2014 – The Health Service Executive of Ireland awards RelateCare with the smoking cessation service.

RelateCare Teams Grows

July 2015 – RelateCare grows from five employees in 2013 to 100 in 2015.

Boston Office Opens

November 2015 – RelateCare opens its sales office in Boston.

Conor O’Byrne Appointed To Steering Committee of ARCH

March, 2016 – ARCH (Applied Research for Connected Health), Enterprise Ireland and IDA funded Technology Centre, announces the appointment of Conor O’Byrne to its steering committee.

RelateCare opens office in Global Center for Health Innovation

April 2016 – RelateCare opens an office in the Global Center for Health Innovation in downtown Cleveland.

RelateCare Opens US Headquarters to Help Improve Patient Access and Reduce Costs at Leading American Health Systems

April 2017 – RelateCare officially launches first U.S. based patient coordination center in Cleveland, Ohio.