April 28, 2021 / by Dr. Robert Grant / Blog, Scheduling Optimization
As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the complex but essential work of scheduling optimization. Prior to joining RelateCare over 10 years ago, Dana worked at the Cleveland Clinic for 35+ years as Lead Systems Analyst, and was […]
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What is Access? The physician (practitioner) Perspective (Part 2/3)
October 25, 2022 / by Valerie O'Brien / Blog
In this second blog we have focused on healthcare access from the physician perspective. Speak to any physician around the nation and they will all agree that access to quality healthcare is among the most important issues they are facing right now. Physicians are driven by a desire to provide the best care possible to […]
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What is Access? The Patient Perspective (Part 1/3)
October 5, 2022 / by Valerie O'Brien / Blog
What is access? When you hear that term, what comes to mind? Recently we were asked by one of our partners, “What is access to those working at RelateCare?” This got us thinking. Over the course of the next three blogs, we will be exploring access in healthcare from the perspectives of: the patient; […]
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The Secret to Right-sizing your Contact Center Staffing – Part III
September 27, 2022 / by RelateCare | Communicating Better Health / Blog, Continuous Improvement, Workforce Management
“It’s one thing to know that the busiest interval by call volume is 10:30am on Monday, it’s another to know that the worst performing interval is going to be 5:00pm on Friday because the forecast predicts needing 30 agents and you have only 5 scheduled.” Patient calls to Contact Centers aren’t neatly and evenly spaced […]
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Improving Patient Scheduling with Decision Trees
July 4, 2022 / by RelateCare | Communicating Better Health / Blog, Patient Access, Revenue Cycle, Scheduling Optimization, Services, Thought Leadership
Scheduling patients with the right provider at the right time at the right location has been the mantra for scheduling optimization projects for a long time now. In recent years, location has been complicated with the use of online / virtual options. Providers and patients can now be connected without needing a physical location. Now, […]
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Smartsourcing | A worthwhile solution to gain competitive advantage and market differentiation
May 3, 2022 / by RelateCare | Communicating Better Health / Blog, Contact Center, Outsourcing, Partnership, Patient Access
RelateCare’s Marc Merriman discusses key learnings as it pertains to healthcare smartsourcing
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The Value of Nurse Triage: Interview with RelateCare Director of Nursing, Clinical and Wellness
May 27, 2021 / by Dr. Robert Grant / Blog, Nursing, Patient Access
Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Nursing, Clinical and Wellness, Kari Kontz about our Nurse Triage programs. Kari Kontz is Director of Nursing, Clinical and Wellness programs at RelateCare. At RelateCare, Kari specializes in the creation, design, and implementation of Clinical Communication Programs such as; 24/7 Centralized […]
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Decision Trees to Optimize Scheduling Practices
April 28, 2021 / by Dr. Robert Grant / Blog, Scheduling Optimization
As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the complex but essential work of scheduling optimization. Prior to joining RelateCare over 10 years ago, Dana worked at the Cleveland Clinic for 35+ years as Lead Systems Analyst, and was […]
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Continuous Improvement Team Shave Heads for a Good Cause!
April 16, 2021 / by Dr. Robert Grant / Blog, employee engagement, Events, Fundraising
In an act of kindness and solidarity, the RelateCare Continuous Improvement Team have gone bald and shaved their heads to raise money for the Irish Kidney Association (IKA). The chosen charity is not without meaning as our colleague of 11 years, Hugh Magee, has been receiving incredible support from the IKA this past few years […]
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NAHAM Patient Access Week: Patient Service Representative Spotlight!
April 9, 2021 / by Dr. Robert Grant / Blog, Contact Center, Customer Service, Patient Access
As part of our NAHAM Patient Access Week celebrations we decided to feature our access agents! While RelateCare as an organization focuses on patient access from a range of angles: consultancy, quality assurance, scheduling, and many more, it is our agents that are on the telephone, talking and dealing with patients, supporting and helping them […]
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RelateCare Winner of Customer Service Award at 2020 Waterford Business Awards !
March 3, 2021 / by Dr. Robert Grant / Awards, Blog, Contact Center, Customer Service
RelateCare are incredibly proud to have won the Customer Service Award in the Waterford Business Awards for 2020! The Waterford Business Awards are designed to recognize outstanding contributions and achievements by Waterford companies in a range of sectors. The judging panel looks for innovation, creativity, dedication, and a commitment to excellence. For RelateCare to win […]
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