October 5, 2020 / by RelateCare | Communicating Better Health / Blog, Revenue Cycle, Services, Thought Leadership
Insurance denials are an ever-present issue in U.S. healthcare. When an insurance company notifies you that it considers a certain treatment, service, or medication not part of your benefits, this is called a denial. Receiving notification of a denial can be devastating for patients, both emotionally and financially, especially for those who are in a […]
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Meeting Patient Preferences: 24/7 Contact Center Services!
October 6, 2020 / by RelateCare | Communicating Better Health / Blog, Contact Center, Patient Access, Scheduling Optimization, Services, Thought Leadership
For many organizations across many industries the appeal of having a 24/7 contact center is growing. During the normal business hours of 8-5 Monday-Friday, it can be challenging for people to make appointments, find information, or seek reassurance from an organization. People seem busier than ever, working jobs, commuting, taking care of kids, all while […]
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Why you need a Denials Management Solution!
October 5, 2020 / by RelateCare | Communicating Better Health / Blog, Revenue Cycle, Services, Thought Leadership
Insurance denials are an ever-present issue in U.S. healthcare. When an insurance company notifies you that it considers a certain treatment, service, or medication not part of your benefits, this is called a denial. Receiving notification of a denial can be devastating for patients, both emotionally and financially, especially for those who are in a […]
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The Role of the Financial Counselor in Healthcare
September 2, 2020 / by RelateCare | Communicating Better Health / Blog, Revenue Cycle, Services, Thought Leadership
Outlining responsibilities and capturing payment upfront is an essential ingredient to ensure a healthy revenue cycle, particularly as healthcare organizations target a V shaped recovery. Patients are often powerless and price blind when it comes to understanding complicated bills with confusing codes post service. With looming discussions regarding the future of price transparency and enabling […]
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The Value of Employee Engagement within the Healthcare Contact Centre
June 30, 2020 / by RelateCare | Communicating Better Health / Blog, employee engagement, Services, Thought Leadership
The nature of healthcare contact centres is changing at a rapid pace. Patients are becoming increasingly comfortable with online self-service tools. The remaining live calls to contact centres are often quite complex to resolve, and so, in order to provide consistent high-quality patient experiences, it is necessary to have experienced, knowledgeable patient service representatives with […]
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The Momentum Is Good…..Keep it Going!
June 29, 2020 / by Valerie O'Brien / Blog, Thought Leadership
For almost five years, I have been submersed in the U.S. healthcare sector. In that time, I have been fortunate to engage directly with executive leadership at some of the top ranked health systems in the world. I have attended my fair share of conferences, big and small, where the future of health delivery has […]
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Data Utilization and Root Cause Analysis within the Healthcare Contact Center
June 2, 2020 / by RelateCare | Communicating Better Health / Blog, Conferences, Data utilization, Scheduling Optimization, Thought Leadership
In a fast-paced work environment, problems are often amplified and exacerbated due to a lack of visibility of the root cause of the issue. A true understanding of a situation requires visibility and clarity on the subjects or processes being observed. In my experience as a performance optimization consultant, this can be a major challenge […]
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Family-Centered Patient Access at Children’s Hospitals
May 28, 2020 / by RelateCare | Communicating Better Health / Blog, Partnership, Scheduling Optimization, Services
As RelateCare Director of Client Solutions, I am responsible for ensuring that RelateCare deliver high-quality services to our client partners and that we are always adding value to the healthcare organizations that we serve. This is a mission I am passionate about with all our clients-partners but I have a special pride in RelateCare’s historic […]
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Contact Tracing and the role of the Contact Center
May 21, 2020 / by RelateCare | Communicating Better Health / Blog, News, Services
Contact tracing is a critical element in the fight against COVID-19 and has successfully been utilized to fight other diseases such as MERS and SARS. In the current crisis, it begins with those who test positive for COVID-19. Close contacts of those patients are then identified, as they may have been infected as well. These […]
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Scheduling Optimization: Planning for the Future
May 19, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Scheduling Optimization, Services, Thought Leadership
COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be rescheduled. It is evident that health systems must become proactive to ensure they have the greatest chance of bouncing back quickly (and having a V-shaped financial […]
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RelateCare Patient Support Model
May 14, 2020 / by RelateCare | Communicating Better Health / Blog, Services, Thought Leadership
Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300 virtual care sessions in a matter of days and has subsequently increased to an average of 6,500 virtual visits daily1. In California, Stanford Children’s Health clinicians […]
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