What is Access? The physician (practitioner) Perspective (Part 2/3)

In this second blog we have focused on healthcare access from the physician perspective. Speak to any physician around the nation and they will all agree that access to quality healthcare is among the most important issues they are facing right now.  Physicians are driven by a desire to provide the best care possible to […]

Read more

What is Access? The Patient Perspective (Part 1/3)

What is access? When you hear that term, what comes to mind? Recently we were asked by one of our partners, “What is access to those working at RelateCare?”  This got us thinking.   Over the course of the next three blogs, we will be exploring access in healthcare from the perspectives of: the patient; […]

Read more

The Secret to Right-sizing your Contact Center Staffing – Part III

“It’s one thing to know that the busiest interval by call volume is 10:30am on Monday, it’s another to know that the worst performing interval is going to be 5:00pm on Friday because the forecast predicts needing 30 agents and you have only 5 scheduled.” Patient calls to Contact Centers aren’t neatly and evenly spaced […]

Read more

Improving Patient Scheduling with Decision Trees

Scheduling patients with the right provider at the right time at the right location has been the mantra for scheduling optimization projects for a long time now.  In recent years, location has been complicated with the use of online / virtual options.   Providers and patients can now be connected without needing a physical location.  Now, […]

Read more

The Value of Nurse Triage: Interview with RelateCare Director of Nursing, Clinical and Wellness

Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Nursing, Clinical and Wellness, Kari Kontz about our Nurse Triage programs. Kari Kontz is Director of Nursing, Clinical and Wellness programs at RelateCare. At RelateCare, Kari specializes in the creation, design, and implementation of Clinical Communication Programs such as; 24/7 Centralized […]

Read more

Decision Trees to Optimize Scheduling Practices

As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the complex but essential work of scheduling optimization. Prior to joining RelateCare over 10 years ago, Dana worked at the  Cleveland Clinic for 35+ years as Lead Systems Analyst, and was […]

Read more

NAHAM Patient Access Week: Patient Service Representative Spotlight!

As part of our NAHAM Patient Access Week celebrations we decided to feature our access agents! While RelateCare as an organization focuses on patient access from a range of angles: consultancy, quality assurance, scheduling, and many more, it is our agents that are on the telephone, talking and dealing with patients, supporting and helping them […]

Read more

RelateCare Winner of Customer Service Award at 2020 Waterford Business Awards !

RelateCare are incredibly proud to have won the Customer Service Award in the Waterford Business Awards for 2020! The Waterford Business Awards are designed to recognize outstanding contributions and achievements by Waterford companies in a range of sectors. The judging panel looks for innovation, creativity, dedication, and a commitment to excellence. For RelateCare to win […]

Read more

1 2 3
top