May 14, 2020 / by RelateCare | Communicating Better Health / Blog, Services, Thought Leadership
Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300 virtual care sessions in a matter of days and has subsequently increased to an average of 6,500 virtual visits daily1. In California, Stanford Children’s Health clinicians […]
Read more
The Value of Employee Engagement within the Healthcare Contact Centre
June 30, 2020 / by RelateCare | Communicating Better Health / Blog, employee engagement, Services, Thought Leadership
The nature of healthcare contact centres is changing at a rapid pace. Patients are becoming increasingly comfortable with online self-service tools. The remaining live calls to contact centres are often quite complex to resolve, and so, in order to provide consistent high-quality patient experiences, it is necessary to have experienced, knowledgeable patient service representatives with […]
Read more
The Momentum Is Good…..Keep it Going!
June 29, 2020 / by Valerie O'Brien / Blog, Thought Leadership
For almost five years, I have been submersed in the U.S. healthcare sector. In that time, I have been fortunate to engage directly with executive leadership at some of the top ranked health systems in the world. I have attended my fair share of conferences, big and small, where the future of health delivery has […]
Read more
Data Utilization and Root Cause Analysis within the Healthcare Contact Center
June 2, 2020 / by RelateCare | Communicating Better Health / Blog, Conferences, Data utilization, Scheduling Optimization, Thought Leadership
In a fast-paced work environment, problems are often amplified and exacerbated due to a lack of visibility of the root cause of the issue. A true understanding of a situation requires visibility and clarity on the subjects or processes being observed. In my experience as a performance optimization consultant, this can be a major challenge […]
Read more
Family-Centered Patient Access at Children’s Hospitals
May 28, 2020 / by RelateCare | Communicating Better Health / Blog, Partnership, Scheduling Optimization, Services
As RelateCare Director of Client Solutions, I am responsible for ensuring that RelateCare deliver high-quality services to our client partners and that we are always adding value to the healthcare organizations that we serve. This is a mission I am passionate about with all our clients-partners but I have a special pride in RelateCare’s historic […]
Read more
Contact Tracing and the role of the Contact Center
May 21, 2020 / by RelateCare | Communicating Better Health / Blog, News, Services
Contact tracing is a critical element in the fight against COVID-19 and has successfully been utilized to fight other diseases such as MERS and SARS. In the current crisis, it begins with those who test positive for COVID-19. Close contacts of those patients are then identified, as they may have been infected as well. These […]
Read more
Scheduling Optimization: Planning for the Future
May 19, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Scheduling Optimization, Services, Thought Leadership
COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be rescheduled. It is evident that health systems must become proactive to ensure they have the greatest chance of bouncing back quickly (and having a V-shaped financial […]
Read more
RelateCare Patient Support Model
May 14, 2020 / by RelateCare | Communicating Better Health / Blog, Services, Thought Leadership
Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300 virtual care sessions in a matter of days and has subsequently increased to an average of 6,500 virtual visits daily1. In California, Stanford Children’s Health clinicians […]
Read more
Quality Assurance and the Healthcare Contact Center
May 11, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Services, Thought Leadership
This article is part of RelateCare’s ongoing blog series featuring our consultants and their area of expertise. The below is by our Head of Quality Assurance, Mary May. As we all know, Quality Assurance is an essential part of any industry. From building cars to software development, the history of industry has always emphasized the […]
Read more
RelateCare transition 300+ Service Representatives to Work-From-Home!
April 6, 2020 / by Dr. Robert Grant / Blog, News, Press Release, Thought Leadership
The rapid onset of the COVID-19 crisis has created a fundamental fracture in the ordinary ways of living and of doing business. In the face of this crisis, RelateCare have taken swift and decisive action to respond to this new world. The goal is two-fold: to support our client partners in maintaining service excellence in […]
Read more
RelateCare Celebrate International Women’s Day!
March 20, 2020 / by Dr. Robert Grant / Blog, News
RelateCare have always been fiercely proud of the essential role that our female leaders have played in our success. From day one RelateCare has been lucky to count many strong and talented women among our leadership, and that hasn’t changed! In celebration of International Women’s Day, we are featuring some of those courageous and capable […]
Read more