We specialise in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organisations.

• Receiving inbound calls from patients looking to schedule physician appointments
• Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers.
• Verifying and reviewing patient insurance coverage and benefit eligibility
• Resolving patient requests efficiently
• Accurately entering patient data into multiple systems

• Exceptional customer service skills
• Empathy and the ability to soothe anxious callers
• Previous customer service experience (face to face or contact centre)
• Excellent communication skills, both written and verbal
• Fluent English and the ability to relay information to callers in an easily understood manner
• Ability to multitask
• Computer literacy and ability to learn new systems
• Adaptability to changes in processes and procedures