Jobs in Ireland

RelateCare is a growing company with a special purpose to improve health equity and improve patient outcomes, and we are doing it one interaction at a time. We connect patients to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and healthcare organizations. Its work that matters.

Patient Service Representative


We are looking for Patient Service Representatives to start in our headquarters in Waterford/Tralee/Remotely.

We specialise in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organisations.

Shift patterns may vary.

8.00am – 1.00am, Monday to Sunday

Specific hours will be discussed during interview.
  • Receiving inbound calls from patients looking to schedule physician appointments
  • Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers.
  • Verifying and reviewing patient insurance coverage and benefit eligibility
  • Resolving patient requests efficiently
  • Accurately entering patient data into multiple systems
  • Exceptional customer service skills
  • Empathy and the ability to soothe anxious callers
  • Previous customer service experience (face to face or contact centre)
  • Excellent communication skills, both written and verbal
  • Fluent English and the ability to relay information to callers in an easily understood manner
  • Ability to multitask
  • Computer literacy and ability to learn new systems
  • Adaptability to changes in processes and procedures

Apply for
an Irish Job

Please complete the form below and one of our Careers team will contact you.

Notes for applicants: 1. Upload file size limited to 5mb. 2. Only acceptable file types can be uploaded, these are: Adobe Acrobat PDF (.pdf), MS Word (.doc/.docx) & CSV (.csv).