Patient Scheduling Representative – Remote

Title Patient Scheduling Representative – Remote
Employment typePermanent Full-Time and Part-Time available
LocationRemote, Ireland
Job Summary:

RelateCare is a healthcare communications consultancy and outsourcing organization that provides patient access and patient engagement solutions to leading healthcare organizations around the world.

We are looking for Full Time and Part Time Permanent Patient Scheduling Representatives to work from home and/or in our Waterford city office. We are looking for candidates with an excellent customer service background. Our hours of work are Monday – Saturday with core hours between 7:00am -2.00am.

Responsibilities:
  • Perform non-clinical screening to ensure the patient is seen by the right physician at the right time
  • Review scheduled appointment information with patients and families, and provide appointment itineraries
  • Review assigned work queues and address any pending scheduling needs
  • Ensure all required information for pre-registering patients is captured and entered accurately
  • Calling discharged patients (non-clinical)
  • Following a specific call flow process
  • Verify and review patients and families’ insurance coverage and benefit eligibility
  • Investigate, resolve and document customer requests in a timely and efficient manner, and contact corresponding stakeholders as needed
  • Demonstrate strong customer service skills in all interactions with patients, families, and physicians
Requirements:
  • Excellent customer service background
  • Strong communication skills, both verbal and written
  • Ability to investigate and resolve queries
  • Ability to work to targets and deadlines
  • Internet access provided by a cable or fibre provider
  • DSL, satellite, and cellular/mobile hotspot are NOT permitted
  • A minimum download speed of 20 Mbps or above and an upload speed of 2 Mbps or more
  • Have an appropriate home office space
Desirable Qualifications:
  • Leaving Certificate or equivalent
  • 1 + years Customer Service Experience
Benefits

Some of our benefits that are available to employees include:

  • Free on site parking
  • Employee discounts across a range of local businesses
  • Medical Scheme
  • Bike to work
  • Gym Membership
  • Education/Development Bursary
  • Savings Scheme
  • Workvivo; an online central internal communication hub
  • Eyesight Exam and Discount towards glasses

Our Privacy Policy covers how we collect and use your Data in the context of our recruitment process. By engaging in our recruitment process (submission of a CV etc.), you expressly consent to our collection, storage, use, and disclosure of your Data, including any sensitive information you elect to submit.

All CV’s will be retained for two years as per our Retention Policy. Should you wish to have you personal information removed sooner you can request to have your details removed.

RelateCare is an equal opportunities employer.

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