Patient Service Representative – Waterford, Ireland

Title Patient Service Representative – Waterford, Ireland
Employment type Permanent, Full Time and Part Time
LocationWaterford – Ireland
Job Summary:

RelateCare is looking for Permanent, Full Time and Part Time Patient Service/Scheduling Representatives with a customer service background to start in our Waterford City Contact Centre.

  • Perform non-clinical screening to ensure the patient is seen by the right physician at the right time
  • Ensure all required information for pre-registering patients is captured and entered accurately and efficiently
  • Calling discharged patients
  • Following a specific call flow process
  • Referring patients to a U.S. Qualified Registered Nurse
  • Ensure all existing patient information is verified as required and patient preferences are accurately reflected within their medical record (e.g. insurance coverage, mailing address, phone number, email)
  • Ensure patient receives all necessary disclosures and privacy information and provides electronic signatures for all required documentation (e.g. consent-to-treat) as appropriate
  • Verify and review patients and families’ insurance coverage and benefit eligibility, and document appropriately
  • Educate patients and families regarding insurance coverage and/or any related issues, and provide electronic educational materials via patients and families’ preferred communication channels
  • Address patients and families’ various scheduling needs in a single interaction – This may include clinically pre-determined lab panels / diagnostic tests prerequisites for the requested services
  • Schedule patients / support service needs (e.g. interpreter / social / nutrition services) per providers’ orders / referrals
  • Review scheduled appointment information with patients and families, and provide appointment itineraries / corresponding documents via patients and families’ preferred communication channels
  • Review assigned work queues and address any pending scheduling needs
  • Investigate, resolve and document service requests in a timely and efficient manner, and contact corresponding stakeholders as needed
  • Demonstrate strong customer service skills in all interactions with patients, families, and physicians
  • Maintain up to date knowledge in healthcare
  • Participate in ongoing professional development and competency assessments in assigned or other relevant areas
  • Demonstrate respect for individual, cultural and social differences
  • Completing surveys/admin work
  • Supporting non scheduling lines depending on operational needs
  • A minimum of three years customer service experience
  • Employees must abide by all Requirements including but not limited to:
    • Comply with regulatory standards and regulations
    • Sensitivity to cultural diversity
    • Patient care
    • Patient rights and ethical treatment
    • Participation in ongoing education and training
    • Communication and adherence to safety and quality programs
Desirable Skills:


RelateCare is in partnership with a number of local business that would provide discounts on products and services to employees.

Some of our benefits that are available to employees would include:

  • Medical Scheme
  • Bike to work
  • Gym Membership
  • Education/Development Bursary
  • Savings Scheme
  • Eyesight Exam and Discount towards glasses

Our Privacy Policy covers how we collect and use your Data in the context of our recruitment process. By engaging in our recruitment process (submission of a CV etc.), you expressly consent to our collection, storage, use, and disclosure of your Data, including any sensitive information you elect to submit. All CV’s will be retained for two years as per our Retention Policy. Should you wish to have you personal information removed sooner, please email ismsrelatecare @

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