Patient Service Representative – Waterford, Ireland

Title Patient Service Representative – Waterford, Ireland
Employment typeFull-Time, Permanent
LocationWaterford, Ireland
Job Summary:

RelateCare are looking for Full time permanent Patient Schedulers to work from home and in our Waterford city office.

Due to expansion of existing work we are looking for candidates with an excellent customer service background in September 2020.

Our hours of work are Monday – Saturday with core hours between 7:00am -2.00am.

If you would like to join our team apply today!

Responsibilities:
  • Perform non-clinical screening to ensure the patient is seen by the right physician at the right time
  • Review scheduled appointment information with patients and families, and provide appointment itineraries
  • Review assigned work queues and address any pending scheduling needs
  • Ensure all required information for pre-registering patients is captured and entered accurately
  • Calling discharged patients (non-clinical)
  • Following a specific call flow process
  • Verify and review patients and families’ insurance coverage and benefit eligibility
  • Investigate, resolve and document customer requests in a timely and efficient manner, and contact corresponding stakeholders as needed
  • Demonstrate strong customer service skills in all interactions with patients, families, and physicians
Requirements:
  • Excellent customer service background
  • Strong communication skills, both verbal and written
  • Ability to investigate and resolve queries
  • Ability to work to targets and deadlines
  • Meet the broadband and workspace requirements to allow work from home if required

RelateCare is in partnership with a number of local business that would provide discounts on products and services to employees.

Some of our benefits that are available to employees would include:

  • Free on site parking
  • On site canteen- food served daily on weekdays
  • Medical Scheme
  • Bike to work
  • Gym Membership
  • Education/Development Bursary
  • Savings Scheme
  • Eyesight Exam and Discount towards glasses

Our Privacy Policy covers how we collect and use your Data in the context of our recruitment process. By engaging in our recruitment process (submission of a CV etc.), you expressly consent to our collection, storage, use, and disclosure of your Data, including any sensitive information you elect to submit.

All CV’s will be retained for two years as per our Retention Policy. Should you wish to have you personal information removed sooner you can request to have your details removed.

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