Patient Services Representative – Cleveland, OH

Title Patient Services Representative – Cleveland, OH
Employment typeFull-time
LocationCleveland, Ohio
Job Summary:

Job Description

RelateCare is seeking a Call Center Scheduler for our growing Cleveland, OH office. The Call Center Scheduler takes incoming calls to schedule patient appointments on behalf of healthcare clients. The ideal candidate will have a strong customer service background in a call center environment. This position is for our 8:00am – 5:00pm shift

Company Overview:

RelateCare is a dynamic, innovative and fast-growing healthcare contact center solutions company that works with many of the best-known healthcare organizations in the world! By joining RelateCare you will become part of a vibrant multi-disciplinary team of nurses, appointment schedulers, consultants, technologists, revenue cycle specialists and patient service representatives who work together to ensure patients can access the right care at the right time in the right place. We offer our employees multiple exciting career paths to progress and grow within the company as we expand, all while supporting your skills, talents and abilities so you can reach your potential. Please get in touch today!

 

Responsibilities:
  • Ensure all required information for pre-registering patients is captured and entered accurately and efficiently
  • Refer patients to a Registered Nurse when needed in specific escalation protocols
  • Ensure all existing patient information is verified as required and patient preferences are accurately reflected in their medical record (e.g. insurance coverage, mailing address, phone number, email)
  • Verify and review patient’s and families’ insurance coverage and benefit eligibility, and document appropriately
  • Address patients’ and families’ various scheduling needs in a single interaction
  • Schedule patients per providers’ orders / referrals
  • Review scheduled appointment information with patients and families, and provide appointment itineraries / corresponding documents via patients and families’ preferred communication channels
  • Investigate, resolve and document service requests in a timely and efficient manner
  • Other duties as assigned
Requirements:
  • High school diploma or equivalent
Desirable Qualifications:

Experience:

  • Call Center: 3 years (Preferred)
  • healthcare: 1 year (Preferred)

Benefits:

  • 401(k)
  • Dental Insurance
  • Employee Assistance Program
  • Health Insurance
  • Paid Time Off
  • Vision Insurance

 

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