Remote Team Leader – Waterford, Ireland

Title Remote Team Leader – Waterford, Ireland
Employment typeFull-time, Permanent
Salary€27,540.00 per year
Job Summary:

An excellent opportunity has arisen in RelateCare as we are currently recruiting a number full time Team Leaders! RelateCare provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations within the US and Ireland

Hours of Work:

Due to our client requirements and different time zones, our hours of work would need to mirror this. Our core hours of work are between 1pm -10pm or 4pm -1am, Monday – Friday



Responsibilities include:

  • Effectively lead your team, maintaining agreed service levels and managing performance through coaching
  • Provide valuable and regular feedback to your team through performance management
  • Manage and monitor team performance against KPI’s
  • Carry out call evaluations to ensure consistency of quality in the standards provided by the team
  • Drive a strong customer focus with commitment from the team to deliver the highest standards in customer care and professionalism
  • Act as a referral point for the team for complex and escalated queries
  • Provide detailed reports of the service performance
  • Identify and inform the Operations Managers of call trends and other related issues that affect and drive the department’s daily operations

Skills/Abilities/Experience Required associated with this role:

  • Proven communication skills, both written and verbal
  • Excellent interpersonal skills
  • Ability to perform under pressure
  • Ability to work independently and under limited supervision
  • Reliable, self-motivated, and well organized
  • Ability to multitask in a fast-paced environment
  • Ability to manage a team remotely
  • 12 months previous managerial experience required (within a contact center would be an advantage)
  • Relevant qualification an advantage



Desirable Qualifications:


  • managerial : 1 year (Required)
  • contact center: 1 year (Preferred)


  • Leaving Certificate (Required)

Work remotely:

  • Yes

Some of our benefits that are available to employees include:

  • Free on site parking
  • Employee discounts across a range of local businesses
  • Medical Scheme
  • Bike to work
  • Gym Membership
  • Education/Development Bursary
  • Savings Scheme
  • Workvivo; an online central internal communication hub
  • Eyesight Exam and Discount towards glasses

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RelateCare is an equal opportunities employer.

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