Remote Team Leader – Waterford, Ireland

An excellent opportunity has arisen in RelateCare as we are currently recruiting a number full time Team Leaders! RelateCare provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations within the US and Ireland

Hours of Work:

Due to our client requirements and different time zones, our hours of work would need to mirror this. Our core hours of work are between 1pm -10pm or 4pm -1am, Monday – Friday

Responsibilities include:

• Effectively lead your team, maintaining agreed service levels and managing performance through coaching
• Provide valuable and regular feedback to your team through performance management
• Manage and monitor team performance against KPI’s
• Carry out call evaluations to ensure consistency of quality in the standards provided by the team
• Drive a strong customer focus with commitment from the team to deliver the highest standards in customer care and professionalism
• Act as a referral point for the team for complex and escalated queries
• Provide detailed reports of the service performance
• Identify and inform the Operations Managers of call trends and other related issues that affect and drive the department’s daily operations

Skills/Abilities/Experience Required associated with this role:

• Proven communication skills, both written and verbal
• Excellent interpersonal skills
• Ability to perform under pressure
• Ability to work independently and under limited supervision
• Reliable, self-motivated, and well organized
• Ability to multitask in a fast-paced environment
• Ability to manage a team remotely
• 12 months previous managerial experience required (within a contact center would be an advantage)
• Relevant qualification an advantage

Experience:

• managerial : 1 year (Required)
• contact center: 1 year (Preferred)

Education:

• Leaving Certificate (Required)

Work remotely:

• Yes

Some of our benefits that are available to employees include:

• Free on site parking
• Employee discounts across a range of local businesses
• Medical Scheme
• Bike to work
• Gym Membership
• Education/Development Bursary
• Savings Scheme
• Workvivo; an online central internal communication hub
• Eyesight Exam and Discount towards glasses

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RelateCare is an equal opportunities employer.