Telehealth Triage Registered Nurse – Cleveland, OH

Title Telehealth Triage Registered Nurse – Cleveland, OH
Employment typeFull-time, Part-time
LocationCleveland, Ohio
Job Summary:

CALL CENTER ENVIRONMENT

An exciting opportunity to join a growing organization! RelateCare provides the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. Headquartered in Ireland, the RelateCare team is growing! We are currently seeking Telehealth RNs for our Cleveland call center. Full and part-time options available.

The Telehealth RNfacilitates patients’ access to the appropriate level of care by assessing needs, offering a clinical option, making referrals to health care providers, services, and community resources – all over the phone. This position promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts

Qualifications/Experience:

  • Minimum of 3 years nursing experience
  • EPIC EMR experience preferred, but not required
  • Authorization to work in the U.S.

Job Location:

  • Cleveland, OH
  • Call Center

Company Overview:

RelateCare is based in Waterford Ireland and both Cleveland and Boston in the US. We specialize in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. RelateCare is a healthcare contact center providing on-site consultancy, outsourcing solutions, and shared services. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organizations. RelateCare is fast-becoming a global leader in the delivery of patient access and patient engagement solutions in the US, Europe, and the Middle East.

Benefits:

  • Medical and Dental insurance
  • Voluntary Benefits
  • 401K
  • PTO
  • EAP

Job Types: Full-time, Part-time

Responsibilities:

 

  • Answers inbound calls from patients for a variety of reasons (nurse triage)
  • Provides telephone triage of patient health status using general, and emergency medicine protocols
  • Evaluates and prioritizes data and implements nursing actions
  • Acts as a patient advocate by resolving problems or communicating patient needs and concerns to appropriate resources
  • Initiates written follow-up communication for each encounter using accurate documentation
  • Interacts with patients, physicians, community services and all personnel
  • Maintains confidentiality of information regarding patients, physicians, co-workers
  • Maintains current knowledge base, including triage skills, and appropriate teaching principles
  • Performs other duties as needed
Requirements:
  • Nursing degree (RN) from accredited college or university
  • Current/active license
  • May require you to obtain licensure from a state outside of Ohio (we help you obtain the license)
Desirable Qualifications:

 

  • Minimum of 3 years nursing experience – ER and/or ICU experience preferred
  • EPIC EMR experience preferred, but not required
  • Authorization to work in the U.S.
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