We specialize in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organizations. 

8 hour shifts, falling between 8am and 8pm Monday to Sun.

The role will be discussed in more detail during the interview process.

• Receiving inbound calls from patients looking to schedule physician appointments
• Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers.
• Verifying and reviewing patient insurance coverage and benefit eligibility
• Resolving patient requests efficiently
• Accurately entering patient data into multiple systems

Experience

Preference will be given to candidates with a minimum of 1 years’ experience in one of the following Industries or roles:

• Call centre industry.
• A face to face customer service roles such as customer returns and escalation.
• Healthcare.

Competencies

• Learning Focus: Computer literacy and ability to learn to use computer systems and healthcare processes. Adaptable to updates to changes in process and procedures.
• Analysis and Problem Solving
• Communication Skills: Fluent English is essential both written and verbal.
• Customer Centricity: Empathy and ability to engage with people.
• Quality Focus.
• Achievement Drive and Persistence: Ability to work to targets and deadlines with an ability to multitask.

Reporting Structure

• Reporting directly to the Campaign Team Leader.