Coordinated Clinical Services

Coordinated
Clinical Services

Care | Nursing | Medication | Health

RelateCare’s team of experienced Registered Nurses, Medical Assistants, and Health Coaches empower healthcare organizations to seamlessly manage and coordinate patient care journeys.

Care Coordination &
Disease Management Support

Through our Care Coordination, Chronic Condition Management and Hospital/Surgical Preparation and Follow-up Programs, RelateCare nurses engage patients to guide them in management of their conditions as well support preparation for and recovery from hospital admissions.

Our customizable programs include disease/condition-specific management as well as episodic approaches to supporting patients, including night before surgery communication and post-discharge follow-up. Our teams have demonstrated results in readmission reduction, HCAHPS score improvement, and improved adherence to clinical guidelines.

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Coordinated Care

Providing coordinated virtual care & support

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Coordinated Nursing

Delivering Day-Time, After Hours and 24/7 Solutions

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24/7 Nurse Triage

Our Nurse Triage program provides 24/7 access to systematic, high quality healthcare advice with superior customer service in an efficient and personalized manner.

Our experienced team of Registered Nurses listen to the patients concerns/needs/symptoms, utilize clinical nursing judgment, critical thinking, and peer reviewed electronic clinical Schmitt-Thompson protocols to identify the nature and urgency of client health care needs and determine the appropriate type of care needed, based on the clinical pathways for escalation with the hospital/health system.

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Clinical Messaging/Medical Refills

Our Registered Nurses and clinical care team, work in-baskets 24/7 positively impacting: turnaround times, triaging the acuity or need to escalate, decreasing provider burnout, allowing in-house staff to focus on direct face-to-face patient care, re-ducing error rate and utilizing idle time out of hours effectively.

One important function within clinical messaging is the completion of medication refills, where RNs work from approved organizational medication refill policies and work to the top of their scope.

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Coordinated Medication

Enhancing patient communication

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Coordinated Health

Supporting health through education and empowerment

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Prevention & Wellness Programs

RelateCare partners with clients to customize patient engagement solutions to support prevention of chronic conditions and foster early detection of disease. We also partner with clients to tailor wellness and coaching programs to meet the specific needs of their patient population, ultimately supporting more individuals with living healthier and happier lives.

RelateCare works with both public and private sector organizations to support them in developing these customized health promotion solutions. These programs are tailored from a range of services spanning health coaching for smoking cessation and breast-feeding programs to outbound patient engagement campaigns for patients eligible for age and disease recommended screenings.

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Virtual Ambulatory
Care Nursing

RelateCare’s virtual Ambulatory Care Nursing program provides real-time support for patient populations while helping to optimize clinical team efficiency.

Our nursing and medical assistant staff act as a direct extension of the healthcare provider’s team to provide patients with assistance in nurse triage, care coordination, medication support and other general inquiries helping to reduce administrative burden and enable greater focus on in-person care delivery.

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Coordinated Support

Enhancing patient support remotely

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Coordinated Innovation

Improving operations with expert guidance

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Clinical Consulting &
Program Design

RelateCare’s Clinical Consulting & Program Design services help healthcare organizations enhance care delivery through evidence-based strategies, innovative workflows, and expert clinical guidance. We partner with hospitals and health systems to design tailored solutions that improve efficiency, patient engagement, and overall care quality.

Our team of experienced healthcare clinical and operations consultants collaborates with providers and administrators to assess current clinical operations, identify areas for optimization, and implement scalable programs that align with patient-centered care models.

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Hospital Transfer Center

RelateCare’s Hospital Transfer Center streamlines and coordinates patient movement between healthcare facilities, ensuring that individuals receive the right level of care at the right time. Our dedicated expert team facilitates efficient, timely, and safe patient transfers, reducing delays, optimizing resource utilization, and enhancing the overall patient experience.

By leveraging centralized coordination, clinical expertise, and advanced communication technology, we coordinate support around the clock with hospitals/practices, emergency departments, and specialty care centers to ensure patients are transferred to the appropriate healthcare facility.

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Coordinated Transfers

Facilitating seamless transfers & transitions

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Latest Insights

Enhancing Patient Care with Post-Discharge Programs: The RelateCare Approach

Transitioning from hospital to home can be a challenging experience for patients. At RelateCare, we understand the importance of providing structured, integrated support to ensure a smooth recovery process.

August 7, 2025

Transforming Nursing Care Teams: From Burnout to Breakthrough with Virtual Nursing

In the ever-evolving landscape of healthcare, nurses remain the cornerstone of patient care. Their roles extend far beyond bedside care, encompassing patient assessments, treatment administration, data monitoring, collaboration with specialists, and handling administrative tasks.

July 30, 2025

Delivering Nurse Triage Solutions 24/7

In today’s fast-paced world, despite extensive advancements in digital interactions, access to healthcare continues to be a growing concern. Patients are leading increasingly busy lives creating challenges in time to travel to health care facilities.

December 14, 2023

Access & Revenue
Cycle Solutions

We have over a decade of experience in providing high-end, best-in-class patient access and revenue cycle solutions with our teams operating as a virtual extension of our partners’ organizations.

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Healthcare
Consulting

Our team of experienced patient access, clinical, contact centre and technology consultants have helped transform healthcare organizations across the world.

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