Delivering Day-Time, After Hours and 24/7 Solutions
Coordinated Clinical Services:
24/7 Nurse Triage
COORDINATED NURSING
RelateCare’s 24/7 Nurse Triage Program ensures patients receive timely, high-quality clinical advice.
Our Nurse Triage program provides 24/7 access to systematic, high quality healthcare advice with superior customer service in an efficient and personalized manner. Our programs deliver timely clinical feedback to patients, reduce the burden on providers and clinical staff, and help support improved patient satisfaction and quality of care.
Our experienced team of Registered Nurses listen to patients’ concerns/needs/symptoms, utilize clinical nursing judgment, critical thinking, and peer reviewed electronic clinical Schmitt-Thompson protocols to identify the nature and urgency of client health care needs and determine the appropriate type of care needed, based on the clinical pathways for escalation with the hospital/health system.
Daytime Nurse Triage Solutions
During peak business hours, healthcare providers often experience high call volumes, requiring efficient patient triage to optimize resource allocation and not delay patient care. Our daytime nurse triage services integrate seamlessly into health system operations, helping to:
• Support in-house clinical teams by handling triage calls, reducing administrative burden, and improving patient navigation.
• Dedicated clinical teams to process medication refills and clinical messaging.
• Ensure rapid response to patient inquiries, allowing timely intervention and care coordination.
• Improve appointment scheduling efficiency by triaging acuity, while directing patients to the appropriate provider or service.
After-Hours Nurse Triage Solutions
Ensuring patients receive 24/7 access to clinical expertise is critical to maintaining continuity of care outside of regular business hours. Our after-hours nurse triage services provide:
• Clinical assessment and symptom evaluation using Schmitt-Thompson protocols to guide appropriate care decisions.
• Immediate care coordination, directing patients to the most appropriate level of care, while maintaining communications with care team.
• Seamless integration with Electronic Health Records to document interactions in real time, ensuring care continuity for primary and specialty care providers.
• Nurse Triage for Health Systems, Hospitals, Medical Groups, and Health Plans.
Scalable Nurse Triage Services
We partner with health systems, hospitals, and medical practices to deliver scalable nurse triage services tailored to their specific patient populations. Our solutions help:
• Improve care access and patient satisfaction by offering evidence-based, nurse-led decision-making support.
• Reduce unnecessary emergency room visits by ensuring patients receive timely, appropriate guidance on symptom severity and next steps.
• Provide customizable triage workflows that align with organizational needs, payer requirements, and clinical protocols.
Latest Insights
Enhancing Patient Care with Post-Discharge Programs: The RelateCare Approach
Transitioning from hospital to home can be a challenging experience for patients. At RelateCare, we understand the importance of providing structured, integrated support to ensure a smooth recovery process.
Transforming Nursing Care Teams: From Burnout to Breakthrough with Virtual Nursing
In the ever-evolving landscape of healthcare, nurses remain the cornerstone of patient care. Their roles extend far beyond bedside care, encompassing patient assessments, treatment administration, data monitoring, collaboration with specialists, and handling administrative tasks.
Delivering Nurse Triage Solutions 24/7
In today’s fast-paced world, despite extensive advancements in digital interactions, access to healthcare continues to be a growing concern. Patients are leading increasingly busy lives creating challenges in time to travel to health care facilities.