Enhancing patient support remotely
Coordinated Clinical Services:
Virtual Ambulatory Care Nursing
COORDINATED SUPPORT
Bridging the gap between hospital and medical office settings through virtual care with expert nursing support.
RelateCare’s Virtual Ambulatory Care Nursing services provide real-time support for patients ensuring continuity of care, reducing unnecessary readmissions, and optimizing provider and nursing time.
As healthcare evolves with an increased demand for patient-centered, technology-enabled solutions, RelateCare’s Virtual Ambulatory Care Nursing model ensures that patients receive high-quality nursing care remotely, providing support as an extension of the client’s clinical team, following guidelines and protocols developed by the partnering care teams. Easy access to clinical advice supports care continuity, post-discharge recovery, chronic disease management, and ambulatory care coordination, all from the comfort of the patient’s home.
Real-time, Remote Clinical support
RelateCare’s Virtual Ambulatory Care Nursing services offer real-time, remote clinical support from highly trained Registered Nurses. Our nurses assist patients outside of traditional office and hospital settings by providing expert guidance, symptom management, response to patient queries and care coordination solutions.
Virtual Patient Support & Education
Our real-time nursing intervention helps patients adhere to treatment plans, manage chronic conditions, and navigate their care journey more effectively. The program is customizable to support healthcare organizations in the areas where additional clinical capacity is needed. Some examples of key tasks and functions we provide include the following:
• Inbound & Outbound Patient Advice and readiness for surgery requirements,
•In-Basket Messages & Prescription Refills
•Patient Navigation Guidance
Our virtual nursing support services can help patients achieve improved medication adherence, symptom management, and chronic disease education. We proactively outreach to assist patients in understanding their care plans, lifestyle modifications, and self-care techniques.
Care Coordination & Remote Patient Handling
Our virtual care coordination services provide day-time nursing support, allowing for real-time symptom assessment, escalation of urgent concerns, and ongoing monitoring for high-risk patients Seamless patient-provider communication through telehealth platforms, EMRs, and digital health tools helps ensure all care teams are kept up to speed on changes in patient care or updates to status.
Our ambulatory nursing teams can partner with clients to identify specific patients who may need additional coordination following hospital stays, surgical admissions, or condition-specific episode follow up. We conduct outbound outreach to ensure these patients have the necessary medications, instructions for recovery and are provided an opportunity to resolve inquiries without the requirement of an office visit. Escalation and triage protocols are designed to ensure timely interventions and prevent avoidable ER visits.
We ensure collaboration with primary care and specialty clinicians to ensure a smooth transition between care settings based on escalation protocols developed with the client during program design.
Technology-Enabled Nursing Services
We collaborate with health systems, hospitals, and medical practices to deliver scalable virtual nursing solutions tailored to patient populations.
Our virtual nursing team provides expert support, helping to bridge gaps in access and optimize healthcare delivery ensuring seamless coordination of care.
Our goal is to deliver high-quality care as an extension of the ambulatory care service team, freeing up clinical staff to care for pressing in-person needs and ensuring seamless communication between RelateCare teams and partnering care teams, enabling patients to feel supported and receive the necessary guidance they need in a timely manner
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