August 24, 2021 / by RelateCare | Communicating Better Health / Contact Center, Continuous Improvement, Customer Service, Outsourcing, Revenue Cycle
For many healthcare organizations, the option of outsourcing your revenue cycle functions to a third-party partner is becoming more and more attractive. The complex tasks of dealing with payors and preventing denials can cause challenges for healthcare providers that can distract from their core goals of patient care. For all healthcare providers and leaders, there […]
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The Secret to Right-sizing your Contact Center Staffing – Part III
September 27, 2022 / by RelateCare | Communicating Better Health / Blog, Continuous Improvement, Workforce Management
“It’s one thing to know that the busiest interval by call volume is 10:30am on Monday, it’s another to know that the worst performing interval is going to be 5:00pm on Friday because the forecast predicts needing 30 agents and you have only 5 scheduled.” Patient calls to Contact Centers aren’t neatly and evenly spaced […]
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Revenue Cycle Outsourcing Management Service
August 24, 2021 / by RelateCare | Communicating Better Health / Contact Center, Continuous Improvement, Customer Service, Outsourcing, Revenue Cycle
For many healthcare organizations, the option of outsourcing your revenue cycle functions to a third-party partner is becoming more and more attractive. The complex tasks of dealing with payors and preventing denials can cause challenges for healthcare providers that can distract from their core goals of patient care. For all healthcare providers and leaders, there […]
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RelateCare Celebrate NAHAM’s Patient Access Week: Resilience Through Adversity
April 5, 2021 / by Dr. Robert Grant / Contact Center, Continuous Improvement, Patient Access
RelateCare are excited and proud to take part in the celebrations for NAHAM’s (National Association for Access Managers) Patient Access Week April 4th– 8th. Patient Access Week is always a special time in the year for RelateCare, and this year more than ever. NAHAM’s annual Access Week is a “long-standing, annual tradition to raise awareness […]
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A ‘Lean’ Philosophy and Culture: Continuous Improvement in the Healthcare Contact Center (Part 2)
January 27, 2021 / by Dr. Robert Grant / Contact Center, Continuous Improvement, employee engagement, Lean, Patient Access, Services, Thought Leadership
In the first part of our series, we looked at the philosophy behind the culture of ‘Lean’ in RelateCare through the establishment of our Continuous Improvement Division. In this second part, we go a little deeper. Inspired by a presentation from our CEO, Conor O’Byrne at the recent Enterprise Excellence Conference on Global Leadership […]
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A ‘Lean’ Philosophy and Culture: Continuous Improvement in the Healthcare Contact Center (Part I)
January 14, 2021 / by Dr. Robert Grant / Blog, Contact Center, Continuous Improvement, employee engagement, Lean, Patient Access, Thought Leadership
In this two-part series, we take an in-depth look at RelateCare’s Continuous Improvement Division, which is dedicated to the integration of a ‘Lean’ philosophy and culture into our healthcare contact center solutions and operations. In the first part of the series, we explore the origins and background of the Continuous Improvement Division in RelateCare, why […]
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