June 2, 2020 / by RelateCare | Communicating Better Health / Blog, Conferences, Data utilization, Scheduling Optimization, Thought Leadership
In a fast-paced work environment, problems are often amplified and exacerbated due to a lack of visibility of the root cause of the issue. A true understanding of a situation requires visibility and clarity on the subjects or processes being observed. In my experience as a performance optimization consultant, this can be a major challenge […]
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Data Utilization and Root Cause Analysis within the Healthcare Contact Center
June 2, 2020 / by RelateCare | Communicating Better Health / Blog, Conferences, Data utilization, Scheduling Optimization, Thought Leadership
In a fast-paced work environment, problems are often amplified and exacerbated due to a lack of visibility of the root cause of the issue. A true understanding of a situation requires visibility and clarity on the subjects or processes being observed. In my experience as a performance optimization consultant, this can be a major challenge […]
Read more