Healthcare Consulting | RelateCare

Intelligent
HealthCare
Consulting

Create Efficiency
Accelerate Growth

Intelligent Design

Designing the access centres of tomorrow.

Future State Design

Bridging the gap from the current state of your access operations to the modernized, patient-centric contact center of the future can be a challenging journey. At RelateCare, we support our clients through the evaluation of contact center operations, priming and designing for a human-centered, technologically-enabled infrastructure delivering ease in access to care.

Our team of experienced patient access, contact center and technology experts are at the ready to assess your current state and provide recommendations to build your best-in-class patient contact center. We help transform healthcare access solutions from traditional models of outbound and inbound communication to multi-channel centers of excellence.

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Access & Scheduling Optimization

Patient Access is a complex healthcare ecosystem with a multitude of factors impacting the patient and clinician experience. RelateCare’s Access Consultants work with client partners to impact scheduling workflows through optimization to deliver a balanced, patient-centric and operationally sustainable process.

From the evaluation of the design of scheduling protocols and templates to understanding drivers of capacity creation and tools to improve your access performance, RelateCare’s consulting team has deep expertise to navigate this evolving landscape. RelateCare engages with clients to understand their strategy and goals for an improved access experience for patients as well as clinicians.

Through assessment of the system and methodologies applied to patient scheduling, RelateCare will generate recommendations, as well as engineer a delivery roadmap to support achieving your desired goals in access.

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Intelligent Access

Improving the access experience for all.

Intelligent Workflows

Optimizing revenue cycle workflows.

Revenue Cycle Optimization

Bridging the gap from the current state of your access operations to the modernized, patient-centric contact center of the future can be a challenging journey. At RelateCare, we support our clients through the evaluation of contact center operations, priming and designing for a human-centered, technologically-enabled infrastructure delivering ease in access to care.

Our team of experienced patient access, contact center and technology experts are at the ready to assess your current state and provide recommendations to build your best-in-class patient contact center. We help transform healthcare access solutions from traditional models of outbound and inbound communication to multi-channel centers of excellence.

Download Factsheet

Workforce Optimization

Today’s market demands that organizations adapt the composition of their workforce to be effective as well as cost-competitive, without compromising the quality of service delivered. RelateCare applies the principles of workforce management, optimization, and planning in order to streamline your staffing and engage your workforce.

Our Workforce Management (WFM) tools focus on forecasting future demands in the context of the business planning processes to get the right people, the right skills, in the right place at the right time to support Patient Access via a process called Staff & Capacity Planning.

Workforce Optimization (WFO) refers to the tools necessary to support Workforce Management. Examples of these tools include forecasting models, optimization software, real-time adherence monitoring, and performance dashboards.

Finally, our Workforce Planning module focuses on evaluating the size and composition of the workforce and its effective deployment across an organization to operate successfully and pursue customer objectives.

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Intelligent Engagement

Building effective & engaged workforces.

Intelligent Insights

Building Effective & Engaged Workforces

Successful workforce optimization delivers the appropriate balance of well-trained and engaged staff organized to meet your business demands while also streamlining processes and leveraging technology to deliver a seamless, customer-oriented experience.

October 17, 2023

Optimizing Revenue Cycle Workflows

We understand the importance of revenue cycle processes and its impact on both the patient journey and your organization’s finances. We specialize in optimizing workflows, proactively tackling bottlenecks and addressing timing delays.

October 10, 2023

Improving The Access Experience For All

Patient access is a complex ecosystem with a multitude of factors impacting supply, demand and the flow of services. We support healthcare systems and provider organizations to optimize the architecture behind their scheduling platform, positively impacting their patient’s experience with access.

October 4, 2023

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