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Intelligent Design

Designing the access centres of tomorrow.

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Future State Design

Bridging the gap from the current state of your access operations to the modernized, patient-centric contact center of the future can be a challenging journey. At RelateCare, we support our clients through the evaluation of contact center operations, priming and designing for a human-centered, technologically-enabled infrastructure delivering ease in access to care.

Our team of experienced patient access, contact center and technology experts are at the ready to assess your current state and provide recommendations to build your best-in-class patient contact center. We help transform healthcare access solutions from traditional models of outbound and inbound communication to multi-channel centers of excellence.
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Access & Scheduling Optimization

Patient Access is a complex healthcare ecosystem with a multitude of factors impacting the patient and clinician experience. RelateCare’s Access Consultants work with client partners to impact scheduling workflows through optimization to deliver a balanced, patient-centric and operationally sustainable process.

From the evaluation of the design of scheduling protocols and templates to understanding drivers of capacity creation and tools to improve your access performance, RelateCare’s consulting team has deep expertise to navigate this evolving landscape. RelateCare engages with clients to understand their strategy and goals for an improved access experience for patients as well as clinicians.

Through assessment of the system and methodologies applied to patient scheduling, RelateCare will generate recommendations, as well as engineer a delivery roadmap to support achieving your desired goals in access.
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Intelligent Access

Improving the access experience for all.

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Intelligent Workflows

Optimizing revenue cycle workflows.

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Revenue Cycle Optimization

Our solutions are designed to streamline patient journeys and internal processes. RelateCare’s Revenue Cycle solutions aim to improve workflows and address bottlenecks and timing delays, thereby reducing revenue delays or losses for our partners. Our primary focus is on identifying areas for improvement in the frontend Revenue Cycle work, streamlining workflows, and enhancing revenue capture.

Our consultants leverage industry best practices, workforce management tools, lean methodology in process redesign and automation opportunities. The team delivers support in implementation of processes that significantly improve the patient journey through the organization and enhance new collection opportunities for the health system.
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Workforce Optimization

Today’s market demands that organizations adapt the composition of their workforce to be effective as well as cost-competitive, without compromising the quality of service delivered. RelateCare applies the principles of workforce management, optimization, and planning in order to streamline your staffing and engage your workforce.

Our Workforce Management (WFM) tools focus on forecasting future demands in the context of the business planning processes to get the right people, the right skills, in the right place at the right time to support Patient Access via a process called Staff & Capacity Planning.

Workforce Optimization (WFO) refers to the tools necessary to support Workforce Management. Examples of these tools include forecasting models, optimization software, real-time adherence monitoring, and performance dashboards.

Finally, our Workforce Planning module focuses on evaluating the size and composition of the workforce and its effective deployment across an organization to operate successfully and pursue customer objectives.
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Intelligent Engagement

Building effective & engaged workforces.

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Intelligent Insights

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