Improving the access experience for all
Intelligent HealthCare Consulting:
Access & Scheduling Optimization
Intelligent Access
We create best-in-class scheduling logic, templates and educational tools that improve the patient access journey.
Patient Access is a complex healthcare ecosystem with a multitude of factors impacting the patient and clinician experience. RelateCare’s Access Consultants work with client partners to impact scheduling workflows through optimization to deliver a balanced, patient-centric and operationally sustainable process.
From the evaluation of the design of scheduling protocols and templates to understanding drivers of capacity creation and tools to improve your access performance, RelateCare’s consulting team has deep expertise to navigate this evolving landscape. RelateCare engages with clients to understand their strategy and goals for an improved access experience for patients as well as clinicians.
Through assessment of the system and methodologies applied to patient scheduling, RelateCare will generate recommendations, as well as engineer a delivery roadmap to support achieving your desired goals in access.
Intelligent Scheduling
The RelateCare team works alongside your staff to support change management as well as produce measurable KPIs to demonstrate impact. By sharing knowledge and experience, RelateCare can ease the patient journey while reducing the administrative burden on clinicians and front-line staff.
Deploying scheduling logic, also referred to as decision trees, can have many advantages for patient scheduling including coordination of all providers, departments and service lines across multiple hospital and clinic locations. Implementing scheduling logic thereby creates “system-wide” and timely access for all patients and is a true reflection of a patient-centric scheduling approach.
Patients present their referral, symptoms or diagnosis and the Scheduling Logic does the rest. The result is the right patient, with the right provider/test, in the right time frame.
Embedding Knowledge
In the world of hybrid working models, the use of scheduling logic should be strongly considered as it ensures timely and controlled change management.
Knowledge is held within the systems, not on a memo on a notice board or a desk.
Key advantages for staff:
• Target operating model Technology enhancements including telephony, systems and automation opportunities
• Knowledge base systems including decision trees and schedule optimization tools
• Quality assurance & quality control solutions to ensure standardization around satisfaction
Clinicians also experience positive impacts:
• Consistent pre appointment patient instructions
• Accuracy in selection of clinical care pathways
• Timely nurse triage intervention
Intelligent Insights
Optimizing Revenue Cycle Workflows: Enhancing Patient Journeys and Financial Outcomes
Our Intelligent HealthCare Consulting team specializes in Revenue Cycle Optimization, partnering with healthcare organizations to streamline operations, eliminate inefficiencies, and maximize revenue capture.
Why Decision Trees Are Reshaping Patient Access and How RelateCare Leads the Way
In the rapidly evolving landscape of healthcare, delivering timely, personalized, and efficient patient access is a necessity.
Workforce Optimization: Aligning People, Process, and Performance
In today’s healthcare landscape, organizations face mounting pressure to deliver exceptional patient experiences while maintaining operational efficiency.
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