Industry Insight

Delivering Nurse Triage Solutions 24/7

In today’s fast-paced world, despite extensive advancements in digital interactions, access to healthcare continues to be a growing concern. Patients are leading increasingly busy lives creating challenges in time to travel to health care facilities.

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Building Effective & Engaged Workforces

Successful workforce optimization delivers the appropriate balance of well-trained and engaged staff organized to meet your business demands while also streamlining processes and leveraging technology to deliver a seamless, customer-oriented experience.

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Optimizing Revenue Cycle Workflows

We understand the importance of revenue cycle processes and its impact on both the patient journey and your organization’s finances. We specialize in optimizing workflows, proactively tackling bottlenecks and addressing timing delays.

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Improving The Access Experience For All

Patient access is a complex ecosystem with a multitude of factors impacting supply, demand and the flow of services. We support healthcare systems and provider organizations to optimize the architecture behind their scheduling platform, positively impacting their patient’s experience with access.

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Designing The Access Centers of Tomorrow

Your access center serves as the critical front door for patients as well as referring clinicians. This entry point sets the tone for the entire patient journey and contributes to the overall efficiency and effectiveness of your revenue cycle.

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Revenue Cycle Outsourcing Management Service

For many healthcare organizations, the option of outsourcing your revenue cycle functions to a third-party partner is becoming more and more attractive. The complex tasks of dealing with payors and preventing denials can cause challenges for healthcare providers that can distract from their core goals of patient care.

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Smartsourcing: A worthwhile solution to gain competitive advantage and market differentiation

The concept of smartsourcing is described as a partnership model whereby value is delivered through the leveraging of resources, knowledge, technology, and that both parties have something to gain and indeed lose within a long-term relationship. This appears to be a worthwhile and highly impactful business model disruption as it pertains to Patient Access, Revenue Cycle and Contact Center operations.

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Quality Control: Why It’s Essential for your Healthcare Contact Center!

In the next edition of our Consultancy & Advisory thought-leadership series, we take a deep-dive into Quality Management Systems with our Director of Quality Assurance, Mary May. An experienced and knowledgeable expert in all aspects of quality solutions, Mary tells us about the subtle but important distinction between Quality Assurance and Quality Control, and why understanding this difference is key to a fully comprehensive and robust quality program.

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