Designing The Access Centers of Tomorrow

Your access center serves as the critical front door for patients as well as referring clinicians. This entry point sets the tone for the entire patient journey and contributes to the overall efficiency and effectiveness of your revenue cycle.

At RelateCare, we support our clients in responding to changing market demands, technology developments, and enhanced digital opportunities. Our experts can conduct comprehensive current state evaluations of your operations and design patient-centric, technologically-enabled “access centers” that deliver care in alignment with your operational and strategic goals.

In this factsheet, we showcase how our experienced patient access, contact center and technology experts assess your current state and provide recommendations and practical support to build your best-in-class patient access center.

We help transform traditional healthcare call center operating models of inbound and outbound contacts to multi-channel communication centers of excellence.

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