Scheduling patients with the right provider at the right time at the right location has been the mantra for scheduling optimization projects for a long time now. In recent years, location has been complicated with the use of online / virtual options. Providers and patients can now be connected without needing a physical location. Now, more than ever before, we are seeing scheduling efficiency at the core of healthcare access operations.

Patient calls to Contact Centers aren’t neatly and evenly spaced apart, so how do you make intelligent, reasoned decisions about staffing, capacity, and efficiency, and deliver an excellent patient experience?

As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the

In the first of a series of articles taking a closer look at the range of consultancy and advisory solutions offered by RelateCare, we talked