Industry Insight

Why consider Centralizing your Healthcare Contact Center?

More healthcare providers are making the strategic choice to centralize their patient access operations in an effort to move towards a a smoother, more streamlined experience for their patients, gaining in efficiencies and reducing waste. Regardless of the size or fragmentation of a healthcare system, this remains a viable option for strategic improvement.

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The Future of Telehealth: A Hybrid Model of Care

Healthcare systems across the world found themselves forced to rely on telehealth to support the care journey of patients during the COVID-19 pandemic. This was the case in particular during lockdown, in the days before vaccines became widely available.

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Business Continuity Plans for the Healthcare Contact Center

How do we prepare for the unexpected? This is a question that lurks in the background during normal times but has come to the fore recently. The last number of years have brought all sorts of crises and disasters, including a global pandemic, severe weather events and an increase in cyberattacks.

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Improving Patient Scheduling with Decision Trees

Scheduling patients with the right provider at the right time at the right location has been the mantra for scheduling optimization projects for a long time now. In recent years, location has been complicated with the use of online / virtual options. Providers and patients can now be connected without needing a physical location. Now, more than ever before, we are seeing scheduling efficiency at the core of healthcare access operations.

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Why are Contact Center Outsourcing Partnerships Gaining Momentum?

Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience.  This approach has enabled organizations to focus on internal core competencies while their partners focus on highly impactful programs of change.

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Solving Healthcare Backlogs: Robotic Process Automation

In the latest in our Consultancy & Advisory thought-leadership series, we take a look at some of the latest developments from our resident technology expert, Jordan Reinhardt. As Director of Information Services with RelateCare, Jordan is uniquely positioned to offer key insights into how we can leverage technology to improve patient access for our client partners.

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Leadership Development in Healthcare

Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Learning and Development, Brendan Magan about the philosophy behind RelateCare’s Leadership training and development solutions.

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