Industry Insight

Improving Patient Scheduling with Decision Trees

Scheduling patients with the right provider at the right time at the right location has been the mantra for scheduling optimization projects for a long time now. In recent years, location has been complicated with the use of online / virtual options. Providers and patients can now be connected without needing a physical location. Now, more than ever before, we are seeing scheduling efficiency at the core of healthcare access operations.

Read More »

Why are Contact Center Outsourcing Partnerships Gaining Momentum?

Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience.  This approach has enabled organizations to focus on internal core competencies while their partners focus on highly impactful programs of change.

Read More »

Solving Healthcare Backlogs: Robotic Process Automation

In the latest in our Consultancy & Advisory thought-leadership series, we take a look at some of the latest developments from our resident technology expert, Jordan Reinhardt. As Director of Information Services with RelateCare, Jordan is uniquely positioned to offer key insights into how we can leverage technology to improve patient access for our client partners.

Read More »

Leadership Development in Healthcare

Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Learning and Development, Brendan Magan about the philosophy behind RelateCare’s Leadership training and development solutions.

Read More »

RelateCare’s Nurse Triage Solution

RelateCare’s Nurse Triage solution is designed to provide patients with direct telephone access to a team of Registered Nurses. This ensures patients can access care when and where they need it, while also alleviating the pressure on over-burdened health systems.

Read More »