Why are Contact Center Outsourcing Partnerships Gaining Momentum?
Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience. This approach has enabled organizations to focus on internal core competencies while their partners focus on highly impactful programs of change.