RelateCare’s Nurse Triage solution is designed to provide patients with direct telephone access to a team of Registered Nurses. This ensures patients can access care when and where they need it, while also alleviating the pressure on over-burdened health systems.
As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the
In the first of a series of articles taking a closer look at the range of consultancy and advisory solutions offered by RelateCare, we talked
Established in 2011, Cleveland Clinic’s Post Discharge Contact Program (PDC) supports safe care-transitions for patients from discharge to home, while increasing continuity of care, promoting
In the first part of our series, we looked at the philosophy behind the culture of ‘Lean’ in RelateCare through the establishment of our Continuous
In today’s competitive healthcare environment, it is incumbent on all providers to ensure patients can access the care they need in a convenient, consistent, and streamlined manner.
In this two-part series, we take an in-depth look at RelateCare’s Continuous Improvement Division, which is dedicated to the integration of a ‘Lean’ philosophy and
Customer expectations for service are constantly increasing, and this is the case in all industries, from banking to communications, and particularly in healthcare. It is
The healthcare contact center, while often going unnoticed, is in many ways the key to the patient access experience. It is the first touchpoint, the
There are often negative connotations around the idea of outsourcing. On the extreme view, it can be seen as a cynical cost-cutting exercise where local
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