At RelateCare, we understand that this first impression matters. That’s why our Access and Revenue Cycle Smart Sourcing services are designed to elevate the patient experience while driving measurable operational improvements for our partners.
A Seamless Extension of Your Access Center
RelateCare partners with health systems of all sizes to deliver high-performance Patient Access Contact Center solutions. Whether supporting a single specialty clinic or a large, centralized access center, our teams integrate seamlessly with in-house operations to manage:
- New patient registration and scheduling
- Specialty and primary care appointment coordination
- General inquiries including medication refills, lab results, directions, and more
Our contact centers operate 24/7/365 across the U.S. and Ireland, ensuring patients can connect with your organization at their convenience—via phone, chat, email, or other digital channels.
Driving Results That Matter
Our Smart Sourcing model is built on a foundation of performance and accountability. We help our partners:
- Improve answer rates and service levels
- Increase appointment booking efficiency
- Enhance patient satisfaction and loyalty
- Reduce cost per call and operational overhead
By ensuring the right patient is seen by the right clinician at the right time—with insurance verified and pre-visit requirements completed —we help health systems reduce no-shows, optimize scheduling, and improve clinical outcomes for patients.
Built for Security, Backed by Experience
RelateCare’s operations are ISO 27001 certified and fully HIPAA compliant, giving our partners confidence that patient data is handled with the highest standards of privacy and security. With over 6 million healthcare interactions managed annually and deep expertise in platforms like Epic Meditech, Oracle Health (formerly Cerner) and other Electronic Health Records, we bring both scale and specialization to every engagement.
More Than a Vendor – A Strategic Partner
We don’t just answer calls—we build relationships. Our consultative approach means we work closely with your teams to identify opportunities, streamline workflows, and continuously improve. From referral management and prior authorisation to patient navigation and engagement, our services are tailored to meet your unique needs.
What Our Partners Say about us
RelateCare’s impact is best expressed through the voices of those we serve:
“Great partner! I have enjoyed working with RelateCare team members. We value and appreciate the RelateCare team, and we Thank you for the excellent leadership you’ve shown”
“RelateCare are constantly there for us when changing market demands require us to respond.”
“We are very grateful for the relationship we have with RelateCare. It has truly allowed us to elevate the care to our patients. We look forward to continuing to work with you and your team.”
These testimonials reflect the trust and collaboration we build with our clients—many of whom are among the top-ranked health systems in the U.S.