In today’s healthcare landscape, the first interaction a patient has with a health system often begins not in a clinic or hospital – but over the phone, or via a digital scheduling platform.
In today’s rapidly evolving healthcare landscape, organizations are constantly seeking innovative ways to enhance efficiency, improve patient outcomes, and reduce costs. One such strategy that has gained significant traction is smartsourcing.
Drawing from her extensive healthcare contact center experience, RelateCare’s Director of Business Development Valerie O’Brien explains why pure overflow work creates challenges for providers and health systems alike, and outlines smartsourcing alternatives that deliver sustainable results for patient care and operational efficiency.
In today’s competitive healthcare landscape, organizations face numerous challenges, ranging from labor shortages and increasing overhead costs to the need for delivering consumer-focused solutions.
For many healthcare organizations, the option of outsourcing your revenue cycle functions to a third-party partner is becoming more and more attractive. The complex tasks of dealing with payors and preventing denials can cause challenges for healthcare providers that can distract from their core goals of patient care.
The concept of smartsourcing is described as a partnership model whereby value is delivered through the leveraging of resources, knowledge, technology, and that both parties have something to gain and indeed lose within a long-term relationship. This appears to be a worthwhile and highly impactful business model disruption as it pertains to Patient Access, Revenue Cycle and Contact Center operations.
Healthcare systems across the world found themselves forced to rely on telehealth to support the care journey of patients during the COVID-19 pandemic. This was the case in particular during lockdown, in the days before vaccines became widely available.
In the latest in our Consultancy & Advisory thought-leadership series, we take a look at some of the latest developments from our resident technology expert, Jordan Reinhardt. As Director of Information Services with RelateCare, Jordan is uniquely positioned to offer key insights into how we can leverage technology to improve patient access for our client partners.
Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Nursing, Clinical and Wellness, Kari Kontz about our Nurse Triage programs.
RelateCare’s Nurse Triage solution is designed to provide patients with direct telephone access to a team of Registered Nurses. This ensures patients can access care when and where they need it, while also alleviating the pressure on over-burdened health systems.
