Successful workforce optimization delivers the appropriate balance of well-trained and engaged staff organized to meet your business demands while also streamlining processes and leveraging technology to deliver a seamless, customer-oriented experience.

We understand the importance of revenue cycle processes and its impact on both the patient journey and your organization’s finances. We specialize in optimizing workflows, proactively tackling bottlenecks and addressing timing delays.

Patient access is a complex ecosystem with a multitude of factors impacting supply, demand and the flow of services. We support healthcare systems and provider organizations to optimize the architecture behind their scheduling platform, positively impacting their patient’s experience with access.

Your access center serves as the critical front door for patients as well as referring clinicians. This entry point sets the tone for the entire patient journey and contributes to the overall efficiency and effectiveness of your revenue cycle.

Patient calls to Contact Centers aren’t neatly and evenly spaced apart, so how do you make intelligent, reasoned decisions about staffing, capacity, and efficiency, and deliver an excellent patient experience?

Scheduling patients with the right provider at the right time at the right location has been the mantra for scheduling optimization projects for a long time now. In recent years, location has been complicated with the use of online / virtual options. Providers and patients can now be connected without needing a physical location. Now, more than ever before, we are seeing scheduling efficiency at the core of healthcare access operations.

Patient calls to Contact Centers aren’t neatly and evenly spaced apart, so how do you make intelligent, reasoned decisions about staffing, capacity, and efficiency, and deliver an excellent patient experience?

As part of our ongoing Consultancy and Advisory series, this week we are talking to one of our foremost expert consultants, Dana Cameron, about the