Contact Tracing and the role of the Contact Center

Contact tracing is a critical element in the fight against COVID-19 and has successfully been utilized to fight other diseases such as MERS and SARS.  In the current crisis, it begins with those who test positive for COVID-19.   Close contacts of those patients are then identified, as they may have been infected as well.  These […]

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Scheduling Optimization: Planning for the Future

COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be rescheduled.  It is evident that health systems must become proactive to ensure they have the greatest chance of bouncing back quickly (and having a V-shaped financial […]

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Quality Assurance and the Healthcare Contact Center

This article is part of RelateCare’s ongoing blog series featuring our consultants and their area of expertise. The below is by our Head of Quality Assurance, Mary May. As we all know, Quality Assurance is an essential part of any industry. From building cars to software development, the history of industry has always emphasized the […]

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RelateCare adapt Contact-Centers in Response to COVID-19 Crisis.

Cleveland, OH, USA, March, 2020 – In the midst of uncertainty around the current coronavirus crisis, RelateCare has adapted its contact centers to provide extra support and reassurance to their client partners. This includes managing COVID-19 information hotlines for multiple healthcare organizations, both in the US and in Ireland. The need for the provision of […]

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RelateCare Celebrate International Women’s Day!

RelateCare have always been fiercely proud of the essential role that our female leaders have played in our success. From day one RelateCare has been lucky to count many strong and talented women among our leadership, and that hasn’t changed! In celebration of International Women’s Day, we are featuring some of those courageous and capable […]

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PRIOR AUTHORIZATIONS: Obtain faster approvals with less headaches.

Sladjana Vukovic is RelateCare’s Director of Revenue Cycle Management. Previous to RelateCare, Sladjana worked for Cleveland Clinic in various Revenue Cycle functions: Financial Counseling, Scheduling, Registration, Authorization, and Denials Management. Sladjana performs detailed, quantitative analysis providing clients insights addressing healthcare’s biggest challenges with a core focus on increasing revenue and reducing costs. The challenges and […]

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RelateCare Partners with MML

October 2019: RelateCare, the healthcare communications consultancy and outsourcing organisation, announced that it has agreed a deal with MML Growth Capital Partners Ireland. The deal, which sees MML as the largest single equity holder, represents a significant investment in the business alongside CEO, Conor O’Byrne and President and Founder, Dr. Frank Dolphin. The investment will […]

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