October 23, 2019 / by Valerie O'Brien / News
October 2019: RelateCare, the healthcare communications consultancy and outsourcing organisation, announced that it has agreed a deal with MML Growth Capital Partners Ireland. The deal, which sees MML as the largest single equity holder, represents a significant investment in the business alongside CEO, Conor O’Byrne and President and Founder, Dr. Frank Dolphin. The investment will […]
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Contact Tracing and the role of the Contact Center
May 21, 2020 / by RelateCare | Communicating Better Health / Blog, News, Services
Contact tracing is a critical element in the fight against COVID-19 and has successfully been utilized to fight other diseases such as MERS and SARS. In the current crisis, it begins with those who test positive for COVID-19. Close contacts of those patients are then identified, as they may have been infected as well. These […]
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Scheduling Optimization: Planning for the Future
May 19, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Scheduling Optimization, Services, Thought Leadership
COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be rescheduled. It is evident that health systems must become proactive to ensure they have the greatest chance of bouncing back quickly (and having a V-shaped financial […]
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Quality Assurance and the Healthcare Contact Center
May 11, 2020 / by RelateCare | Communicating Better Health / Blog, News, Partnership, Services, Thought Leadership
This article is part of RelateCare’s ongoing blog series featuring our consultants and their area of expertise. The below is by our Head of Quality Assurance, Mary May. As we all know, Quality Assurance is an essential part of any industry. From building cars to software development, the history of industry has always emphasized the […]
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RelateCare transition 300+ Service Representatives to Work-From-Home!
April 6, 2020 / by Dr. Robert Grant / Blog, News, Press Release, Thought Leadership
The rapid onset of the COVID-19 crisis has created a fundamental fracture in the ordinary ways of living and of doing business. In the face of this crisis, RelateCare have taken swift and decisive action to respond to this new world. The goal is two-fold: to support our client partners in maintaining service excellence in […]
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RelateCare adapt Contact-Centers in Response to COVID-19 Crisis.
March 25, 2020 / by Dr. Robert Grant / News
Cleveland, OH, USA, March, 2020 – In the midst of uncertainty around the current coronavirus crisis, RelateCare has adapted its contact centers to provide extra support and reassurance to their client partners. This includes managing COVID-19 information hotlines for multiple healthcare organizations, both in the US and in Ireland. The need for the provision of […]
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RelateCare Celebrate International Women’s Day!
March 20, 2020 / by Dr. Robert Grant / Blog, News
RelateCare have always been fiercely proud of the essential role that our female leaders have played in our success. From day one RelateCare has been lucky to count many strong and talented women among our leadership, and that hasn’t changed! In celebration of International Women’s Day, we are featuring some of those courageous and capable […]
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Optimizing your Healthcare Contact Center for Omnichannel Patient Access!
January 27, 2020 / by wpengine / Blog, News, Thought Leadership
Frustrations of a Patient Journey – Jordan Reinhardt, Director of Information Services Meet Jane. Jane is a 25 year old accountant who just moved to a new city to start a new and exciting job. One of the first things Jane does when she gets settled in her new job is to find a healthcare […]
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PRIOR AUTHORIZATIONS: Obtain faster approvals with less headaches.
December 9, 2019 / by wpengine / Blog, News
Sladjana Vukovic is RelateCare’s Director of Revenue Cycle Management. Previous to RelateCare, Sladjana worked for Cleveland Clinic in various Revenue Cycle functions: Financial Counseling, Scheduling, Registration, Authorization, and Denials Management. Sladjana performs detailed, quantitative analysis providing clients insights addressing healthcare’s biggest challenges with a core focus on increasing revenue and reducing costs. The challenges and […]
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RelateCare Partners with MML
October 23, 2019 / by Valerie O'Brien / News
October 2019: RelateCare, the healthcare communications consultancy and outsourcing organisation, announced that it has agreed a deal with MML Growth Capital Partners Ireland. The deal, which sees MML as the largest single equity holder, represents a significant investment in the business alongside CEO, Conor O’Byrne and President and Founder, Dr. Frank Dolphin. The investment will […]
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The Physician Champion: essential to optimizing your healthcare contact center.
September 26, 2019 / by wpengine / Blog, News
Patient Access: The First step on the journey During medical school, my responsibility as a physician-in-training was to show up, see the patient in the room, and make sure I was providing the best care possible. However, when I moved into residency, and subsequently moved into a role as a faculty member, I noticed that […]
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