| October 2019: RelateCare, the healthcare communications consultancy and outsourcing organisation, announced that it has agreed a deal with MML Growth Capital Partners Ireland. The deal, which sees MML as the largest single equity holder, represents a significant investment in the business alongside CEO, Conor O’Byrne and President and Founder, Dr. Frank Dolphin. The investment will be used to support RelateCare’s ambitious plans, including its continued expansion into the North American market.
RelateCare began in 2014 as a joint venture between the leading US healthcare system, Cleveland Clinic and Waterford based contact centre company, Rigneydolphin. By combining Rigneydolphin’s excellence in contact centre management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare began providing a range of patient access consultancy and outsourcing solutions to hospitals and health systems seeking to improve how they communicate with their patients. Since then, RelateCare has built a significant reputation across the US as a partner of choice for many leading hospital groups. It is uniquely positioned to advise and support healthcare organisations seeking to optimise their patient access channels, appointment scheduling systems, telehealth and contact centre models through a range of innovative consultancy and outsourcing solutions.
Both RelateCare and Rigneydolphin are headquartered in Waterford, Ireland. RelateCare operates a world-class contact centre in in Waterford, Ireland and in Cleveland, Ohio, employing 550 people across all locations, including over eighty registered nurses. An additional US centre is currently in the planning phase.
RelateCare is working with several leading health systems in the US including Cleveland Clinic, Stanford Children’s Health, Lahey Health, Allina and Duke Health amongst many others. The combined business is on track to achieve revenues of c. $24m in the year to 31 December 2019.
The MML investment will be made from the MML Growth Capital Partners Ireland I Fund, a €125 million fund supported by Enterprise Ireland, AIB and a number of international institutional investors. The fund is dedicated to backing small and medium sized private businesses originating on the island of Ireland.
“We’re delighted to receive this backing from MML”, commented Conor O’Byrne, CEO, RelateCare. “It is a validation of our success in this growth market and our future expansion plans. With its experience of working with ambitious and focussed management teams, MML is the perfect partner for the next stage of our journey. This investment will give RelateCare the additional financial support to expand in its target markets.”
Dr. Frank Dolphin, President and Founder said, “We are excited to partner with MML on the next phase of RelateCare’s growth. I look forward to working with MML to support Conor and his team in building on the very substantial success already achieved in the business. We are all ambitious for the company and we have a super team to take us on that journey”
“RelateCare has developed a strong reputation in a very dynamic and growing market”, commented Rory Quirke, Co-Head of Investments, MML Growth Capital Partners Ireland. “We are delighted to have partnered with the RelateCare management team and look forward to supporting their ambitious plans to further scale the business.”
Mazars advised the shareholders of RelateCare. William Fry acted as legal advisers to MML while Heffernan Foskin acted for RelateCare. KPMG provided financial due diligence and Marwood provided commercial due diligence. Brian Hennebry and Assoc advised RelateCare on commercial and taxation.
RelateCare began as a joint venture in 2014 between Rigneydolphin, a leading Irish based contact centre company established in 1990 by co-founders Frank and Adrienne Dolphin and the Cleveland Clinic U.S., a leading US health system following a relationship which began in 2009. RelateCare was born from a long and successful partnership between the two organisations which provided synergies for enhanced contact centre operations, increased access to healthcare and improved patient communication and experience. RelateCare’s team of experts have designed and implemented patient access centralisation strategies, patient relationship management, clinical communication, workforce and technology optimisation programmes working with some of the top healthcare organisations in in all corners of the United States, Ireland and the UK.
About MML Growth Capital Partners:
MML Growth Capital Partners Ireland is a €125 million fund dedicated to backing ambitions managers of small and medium-sized private businesses with a significant presence on the Island of Ireland to reach the next stage of their evolution, maximising growth opportunities at home and abroad. It provides capital to businesses for expansions, acquisitions, shareholder reorganisations, recapitalisations and management buyouts. MML Growth Capital Partners Ireland creates bespoke deals in response to unique opportunities, recognising that while the challenges facing businesses are sometimes similar, the specific details are never the same.