RelateCare Susan Ellingsen Award 2024. And the winner is…

This year, RelateCare is honoured to announce Registered Nurse Angie Cates as the recipient of the 2024 RelateCare Susan Ellingsen Clinical Excellence Award for her unwavering commitment to ensuring the highest levels of patient care.

Angie, a dedicated member of the RelateCare team since 2020, is recognised for her exceptional performance and clinical excellence. As a dual-skilled nurse, Angie has been a valuable asset to Duke and JPS Nurse Triage. RelateCare has repeatedly acknowledged her dedication to excellence since her start, with no less than three previous nominations for the Susan Ellingsen Clinical Excellence Award.

This year, Angie’s outstanding contributions, which include managing many critical patients in their times of need when other resources are not readily available and assisting her fellow nurses, have earned her the prestigious 2024 award.

Angie has been an exemplary resource for her patients, team members, and patients. Although her schedule is often flexible, she primarily works the night shift, and she has always held those early morning hours with skill, compassion, and empathy.

Angie’s impact extends far beyond her immediate responsibilities. She is always the first to volunteer to precept for Duke/JPS graciously, new hires appreciate how comfortable she makes them while learning and Angie consistently scores 100% on her QA and currently has a 99.94% all-time average score for her entire duration of employment. She has nearly perfect attendance and always delivers when called upon.

The Duke/JPS patients love Angie because she treats them like her family. Her positivity is infectious, and Angie has genuinely been the glue that holds Duke/JPS together, a source of pride and appreciation for all of us at RelateCare.

About the award

Susan Ellingsen, RN, was one of the original RelateCare clinical team members who consistently demonstrated excellence in customer service and the highest clinical quality and safety standards.

Susan exemplified the RelateCare values of Integrity, Innovation, Collaboration, Empathy, and Excellence.  Her compassion and extensive clinical knowledge ensured that every patient received the highest level of care. Her dedication to teamwork, expertise and openness set clinical training and development standards.

Above all, her effervescent sense of humour imbued every interaction with patients and colleagues, making everyone she touched feel valued and welcome.  Upon her retirement after ten years of dedicated service, the Susan Ellingsen Clinical Excellence Award was established.

The award is presented annually to the RelateCare clinical team member who embodies and exemplifies Susan’s qualities and values during her decade at RelateCare. This prestigious award is a testament to the recipient’s exceptional contributions to our organisation.