Nursing Archives | RelateCare

How to Reduce Physician Burnout: Strategically Utilize Outside Expertise

December 15, 2021 / by Dr. Robert Grant / Nursing, Outsourcing, Partnership, Patient Access

Physician burnout is one of the most challenging issues in US and global healthcare. The recent COVID-19 pandemic exacerbated this in new and worrying ways with additional pressure placed on already-stretched healthcare providers. According to the Mayo Clinic, up to 42% of Physicians have experienced symptoms of burnout, which is defined by the ICD-10 as […]

The Future of Telehealth: A Hybrid Model of Care

October 27, 2021 / by Dr. Robert Grant / Nursing, Outsourcing, Patient Access, post discharge, Technology, Telehealth

Healthcare systems across the world found themselves forced to rely on telehealth to support the care journey of patients during the COVID-19 pandemic. This was the case in particular during lockdown, in the days before vaccines became widely available. Now that we are beginning to emerge from the worst of the pandemic and lockdown, the […]

The Value of Nurse Triage: Interview with RelateCare Director of Nursing, Clinical and Wellness

May 27, 2021 / by Dr. Robert Grant / Blog, Nursing, Patient Access

Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Nursing, Clinical and Wellness, Kari Kontz about our Nurse Triage programs. Kari Kontz is Director of Nursing, Clinical and Wellness programs at RelateCare. At RelateCare, Kari specializes in the creation, design, and implementation of Clinical Communication Programs such as; 24/7 Centralized […]

RelateCare’s Nurse Triage Solution

May 11, 2021 / by Dr. Robert Grant / Nursing, Patient Access

RelateCare’s Nurse Triage solution is designed to provide patients with direct telephone access to a team of Registered Nurses. This ensures patients can access care when and where they need it, while also alleviating the pressure on over-burdened health systems. Simply by picking up their phone and making a call a patient can receive quality […]

RelateCare & Cleveland Clinic Post-Discharge Contact Program Success!

February 25, 2021 / by Dr. Robert Grant / Contact Center, Nursing, Patient Access, post discharge

Established in 2011, Cleveland Clinic’s Post Discharge Contact Program (PDC) supports safe care-transitions for patients from discharge to home, while increasing continuity of care, promoting “One Cleveland Clinic,” and fostering an additional connection between patients and the Enterprise. The PDC program is also utilized to address readmissions by identifying patients at risk for readmission and […]