August 23, 2021 / by RelateCare | Communicating Better Health / Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology
Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience. This approach has enabled […]
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Business Continuity Plans for the Healthcare Contact Center
January 27, 2022 / by Dr. Robert Grant / Business Continuity, Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology
How do we prepare for the unexpected? This is a question that lurks in the background during normal times but has come to the fore recently. The last number of years have brought all sorts of crises and disasters, including a global pandemic, severe weather events and an increase in cyberattacks. To prepare for such […]
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Why consider Centralizing your Healthcare Contact Center?
January 24, 2022 / by Dr. Robert Grant / Centralization, Contact Center, Customer Service, Outsourcing
More healthcare providers are making the strategic choice to centralize their patient access operations in an effort to move towards a a smoother, more streamlined experience for their patients, gaining in efficiencies and reducing waste. Regardless of the size or fragmentation of a healthcare system, this remains a viable option for strategic improvement. What is […]
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How to Reduce Physician Burnout: Strategically Utilize Outside Expertise
December 15, 2021 / by Dr. Robert Grant / Nursing, Outsourcing, Partnership, Patient Access
Physician burnout is one of the most challenging issues in US and global healthcare. The recent COVID-19 pandemic exacerbated this in new and worrying ways with additional pressure placed on already-stretched healthcare providers. According to the Mayo Clinic, up to 42% of Physicians have experienced symptoms of burnout, which is defined by the ICD-10 as […]
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The Future of Telehealth: A Hybrid Model of Care
October 27, 2021 / by Dr. Robert Grant / Nursing, Outsourcing, Patient Access, post discharge, Technology, Telehealth
Healthcare systems across the world found themselves forced to rely on telehealth to support the care journey of patients during the COVID-19 pandemic. This was the case in particular during lockdown, in the days before vaccines became widely available. Now that we are beginning to emerge from the worst of the pandemic and lockdown, the […]
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Revenue Cycle Outsourcing Management Service
August 24, 2021 / by RelateCare | Communicating Better Health / Contact Center, Continuous Improvement, Customer Service, Outsourcing, Revenue Cycle
For many healthcare organizations, the option of outsourcing your revenue cycle functions to a third-party partner is becoming more and more attractive. The complex tasks of dealing with payors and preventing denials can cause challenges for healthcare providers that can distract from their core goals of patient care. For all healthcare providers and leaders, there […]
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Why are Contact Center Outsourcing Partnerships Gaining Momentum?
August 23, 2021 / by RelateCare | Communicating Better Health / Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology
Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience. This approach has enabled […]
Read more