Family-Centered Patient Access at Children’s Hospitals

As RelateCare Director of Client Solutions, I am responsible for ensuring that RelateCare deliver high-quality services to our client partners and that we are always adding value to the healthcare organizations that we serve. This is a mission I am passionate about with all our clients-partners but I have a special pride in RelateCare’s historic […]

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Scheduling Optimization: Planning for the Future

COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be rescheduled.  It is evident that health systems must become proactive to ensure they have the greatest chance of bouncing back quickly (and having a V-shaped financial […]

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Quality Assurance and the Healthcare Contact Center

This article is part of RelateCare’s ongoing blog series featuring our consultants and their area of expertise. The below is by our Head of Quality Assurance, Mary May. As we all know, Quality Assurance is an essential part of any industry. From building cars to software development, the history of industry has always emphasized the […]

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RelateCare Partner with FTI Consulting to Provide Outsource Solutions in Patient Access

Cleveland OH, May 31, 2018 — RelateCare, LLC, a healthcare communications organization, has partnered with FTI Consulting, Inc., an independent global business advisory firm, to provide clients with resources and expertise to improve patient access and experience, optimize efficiency and streamline costs. RelateCare will provide outsource solutions to FTI’s Health Solutions clients and will collaborate […]

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