Patient Access Archives

Business Continuity Plans for the Healthcare Contact Center

January 27, 2022 / by Dr. Robert Grant / Business Continuity, Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology

How do we prepare for the unexpected? This is a question that lurks in the background during normal times but has come to the fore recently. The last number of years have brought all sorts of crises and disasters, including a global pandemic, severe weather events and an increase in cyberattacks. To prepare for such […]

How to Reduce Physician Burnout: Strategically Utilize Outside Expertise

December 15, 2021 / by Dr. Robert Grant / Nursing, Outsourcing, Partnership, Patient Access

Physician burnout is one of the most challenging issues in US and global healthcare. The recent COVID-19 pandemic exacerbated this in new and worrying ways with additional pressure placed on already-stretched healthcare providers. According to the Mayo Clinic, up to 42% of Physicians have experienced symptoms of burnout, which is defined by the ICD-10 as […]

The Future of Telehealth: A Hybrid Model of Care

October 27, 2021 / by Dr. Robert Grant / Nursing, Outsourcing, Patient Access, post discharge, Technology, Telehealth

Healthcare systems across the world found themselves forced to rely on telehealth to support the care journey of patients during the COVID-19 pandemic. This was the case in particular during lockdown, in the days before vaccines became widely available. Now that we are beginning to emerge from the worst of the pandemic and lockdown, the […]

Why are Contact Center Outsourcing Partnerships Gaining Momentum?

August 23, 2021 / by RelateCare | Communicating Better Health / Contact Center, Customer Service, Outsourcing, Patient Access, Services, Technology

Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular tactic has been to partner with business process outsourcing organizations to leverage their expertise to enhance efficiencies and improve the customer experience. This approach has enabled […]

Solving Healthcare Backlogs: Robotic Process Automation

July 27, 2021 / by Dr. Robert Grant / Automation, Contact Center, Patient Access, Revenue Cycle, Scheduling Optimization, Technology

In the latest in our Consultancy & Advisory thought-leadership series, we take a look at some of the latest developments from our resident technology expert, Jordan Reinhardt. As Director of Information Services with RelateCare, Jordan is uniquely positioned to offer key insights into how we can leverage technology to improve patient access for our client […]

The Value of Nurse Triage: Interview with RelateCare Director of Nursing, Clinical and Wellness

May 27, 2021 / by Dr. Robert Grant / Blog, Nursing, Patient Access

Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Nursing, Clinical and Wellness, Kari Kontz about our Nurse Triage programs. Kari Kontz is Director of Nursing, Clinical and Wellness programs at RelateCare. At RelateCare, Kari specializes in the creation, design, and implementation of Clinical Communication Programs such as; 24/7 Centralized […]

RelateCare’s Nurse Triage Solution

May 11, 2021 / by Dr. Robert Grant / Nursing, Patient Access

RelateCare’s Nurse Triage solution is designed to provide patients with direct telephone access to a team of Registered Nurses. This ensures patients can access care when and where they need it, while also alleviating the pressure on over-burdened health systems. Simply by picking up their phone and making a call a patient can receive quality […]

NAHAM Patient Access Week: Patient Service Representative Spotlight!

April 9, 2021 / by Dr. Robert Grant / Blog, Contact Center, Customer Service, Patient Access

As part of our NAHAM Patient Access Week celebrations we decided to feature our access agents! While RelateCare as an organization focuses on patient access from a range of angles: consultancy, quality assurance, scheduling, and many more, it is our agents that are on the telephone, talking and dealing with patients, supporting and helping them […]

RelateCare Celebrate NAHAM’s Patient Access Week: Resilience Through Adversity

April 5, 2021 / by Dr. Robert Grant / Contact Center, Continuous Improvement, Patient Access

RelateCare are excited and proud to take part in the celebrations for NAHAM’s (National Association for Access Managers) Patient Access Week April 4th– 8th. Patient Access Week is always a special time in the year for RelateCare, and this year more than ever. NAHAM’s annual Access Week is a “long-standing, annual tradition to raise awareness […]

RelateCare Consultancy Solutions: Centralizing Patient Access Operations

March 24, 2021 / by Dr. Robert Grant / Centralization, Contact Center, Patient Access

In the first of a series of articles taking a closer look at the range of consultancy and advisory solutions offered by RelateCare, we talked to our Director of Client Solutions and Consultancy Services, Rob Hanrahan about the strategic process of access centralization. Rob and his team work with our partners to ensure high-quality service […]

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