Meeting Patient Preferences: 24/7 Contact Center Services!
For many organizations across many industries the appeal of having a 24/7 contact center is growing. During the normal business hours of 8-5 Monday-Friday, it can be challenging for...
Why you need a Denials Management Solution!
Insurance denials are an ever-present issue in U.S. healthcare. When an insurance company notifies you that it considers a certain treatment, service, or medication not part of your benefits,...
The Role of the Financial Counselor in Healthcare
Outlining responsibilities and capturing payment upfront is an essential ingredient to ensure a healthy revenue cycle, particularly as healthcare organizations target a V shaped recovery. Patients are often powerless...
Employee Survey: Working from Home.
As we emerge, hopefully and with caution, from a historic global lockdown we at RelateCare are beginning to reflect upon the magnitude and scale of what happened, but also...
The Value of Employee Engagement within the Healthcare Contact Centre
The nature of healthcare contact centres is changing at a rapid pace. Patients are becoming increasingly comfortable with online self-service tools. The remaining live calls to contact centres are...
The Momentum Is Good…..Keep it Going!
For almost five years, I have been submersed in the U.S. healthcare sector. In that time, I have been fortunate to engage directly with executive leadership at some of...
Data Utilization and Root Cause Analysis within the Healthcare Contact Center
In a fast-paced work environment, problems are often amplified and exacerbated due to a lack of visibility of the root cause of the issue. A true understanding of a...
Family-Centered Patient Access at Children’s Hospitals
As RelateCare Director of Client Solutions, I am responsible for ensuring that RelateCare deliver high-quality services to our client partners and that we are always adding value to the...
Contact Tracing and the role of the Contact Center
Contact tracing is a critical element in the fight against COVID-19 and has successfully been utilized to fight other diseases such as MERS and SARS. In the current crisis,...
Scheduling Optimization: Planning for the Future
COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be...