Employee Survey: Working from Home.

As we emerge, hopefully and with caution, from a historic global lockdown we at RelateCare are beginning to reflect upon the magnitude and scale of what happened, but also...

The Momentum Is Good…..Keep it Going!

For almost five years, I have been submersed in the U.S. healthcare sector. In that time, I have been fortunate to engage directly with executive leadership at some of...

Family-Centered Patient Access at Children’s Hospitals

As RelateCare Director of Client Solutions, I am responsible for ensuring that RelateCare deliver high-quality services to our client partners and that we are always adding value to the...

Contact Tracing and the role of the Contact Center

Contact tracing is a critical element in the fight against COVID-19 and has successfully been utilized to fight other diseases such as MERS and SARS.  In the current crisis,...

Scheduling Optimization: Planning for the Future

COVID-19 has resulted in an unforeseen and dramatic drop in revenue for U.S. hospitals. In some instances, upwards of 60% of visits have been cancelled or need to be...

RelateCare Patient Support Model

Virtual visits are a relatively new phenomenon for many patients. In a recent press release from Epic, one organization in New York experienced an increase from 20 to 1,300...

Quality Assurance and the Healthcare Contact Center

This article is part of RelateCare’s ongoing blog series featuring our consultants and their area of expertise. The below is by our Head of Quality Assurance, Mary May. As...

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