Business Continuity Plans for the Healthcare Contact Center
How do we prepare for the unexpected? This is a question that lurks in the background during normal times but has come to the fore recently. The last number...
Why consider Centralizing your Healthcare Contact Center?
More healthcare providers are making the strategic choice to centralize their patient access operations in an effort to move towards a a smoother, more streamlined experience for their patients,...
How to Reduce Physician Burnout: Strategically Utilize Outside Expertise
Physician burnout is one of the most challenging issues in US and global healthcare. The recent COVID-19 pandemic exacerbated this in new and worrying ways with additional pressure placed...
The Future of Telehealth: A Hybrid Model of Care
Healthcare systems across the world found themselves forced to rely on telehealth to support the care journey of patients during the COVID-19 pandemic. This was the case in particular...
Press Release: Ed Corr joins the RelateCare & Rigneydolphin Group as Head of Workforce Management
WATERFORD, IRELAND, September 22nd 2021 – Ed Corr has joined the RelateCare and Rigneydolphin Group as Head of Workforce Management (WFM) Manager. As Head of WFM, Ed will have...
Quality Control: Why It’s Essential for your Healthcare Contact Center!
In the next edition of our Consultancy & Advisory thought-leadership series, we take a deep-dive into Quality Management Systems with our Director of Quality Assurance, Mary May. An experienced...
Revenue Cycle Outsourcing Management Service
For many healthcare organizations, the option of outsourcing your revenue cycle functions to a third-party partner is becoming more and more attractive. The complex tasks of dealing with payors...
Why are Contact Center Outsourcing Partnerships Gaining Momentum?
Transforming customer engagement through optimizing contact center operations has long been considered a way to gain a competitive advantage across many sectors including banking, telecommunications, and retail. One popular...
Solving Healthcare Backlogs: Robotic Process Automation
In the latest in our Consultancy & Advisory thought-leadership series, we take a look at some of the latest developments from our resident technology expert, Jordan Reinhardt. As Director...
Leadership Development in Healthcare
Next in our RelateCare Consultancy and Advisory series, we talk to our Director of Learning and Development, Brendan Magan about the philosophy behind RelateCare’s Leadership training and development solutions....