What is Access? The physician (practitioner) Perspective (Part 2/3)
In this second blog we have focused on healthcare access from the physician perspective. Speak to any physician around the nation and they will all agree that access to...
What is Access? The Patient Perspective (Part 1/3)
What is access? When you hear that term, what comes to mind? Recently we were asked by one of our partners, “What is access to those working at RelateCare?” ...
RelateCare announced as one of Ireland’s Best Managed Companies 2022
Company receives award for the first time RelateCare has been named as one of Ireland’s Best Managed Companies. The awards programme is led by Deloitte Ireland, in association with...
The Secret to Right-sizing your Contact Center Staffing – Part III
“It’s one thing to know that the busiest interval by call volume is 10:30am on Monday, it’s another to know that the worst performing interval is going to be...
Part II – The Secret to Right-Sizing your Contact Center Staffing
It’s possible for organizations to come up with their own staffing formulas, just like it’s possible for anyone to drive an articulated truck, but there is a reason companies...
The Secret to Right-Sizing your Contact Center Staffing
“A Contact Center without proper WFM guidance is like driving across the country without so much as a road atlas.” Patient calls to Contact Centers aren’t neatly and evenly...
Improving Patient Scheduling with Decision Trees
Scheduling patients with the right provider at the right time at the right location has been the mantra for scheduling optimization projects for a long time now. In recent...
Irish company RelateCare creating 280 new jobs in Tralee expansion
Kerry jobs will bring total RelateCare employment to over 1700 Friday, 17 June, 2022: Irish healthcare communications consultancy and outsourcing organisation RelateCare is creating 280 jobs in its new facility in Tralee, it has been...
Smartsourcing | A worthwhile solution to gain competitive advantage and market differentiation
RelateCare's Marc Merriman discusses key learnings as it pertains to healthcare smartsourcing
Business Continuity Plans for the Healthcare Contact Center
How do we prepare for the unexpected? This is a question that lurks in the background during normal times but has come to the fore recently. The last number...