How to Transform Your Healthcare Call Center.

How to Transform and Improve Your Healthcare Call Center

To change or improve, you first must understand! RelateCare’s Director of Business Development and Marketing discusses the important role of the healthcare call center.

Published – Monday, August 10, 2020.

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The Future of Patient Access Publication.

Empowered Employees, Better Patient Care

Published in the Access Management Journal, the Official Journal of the National Association of Healthcare Access Management, Dr. Robert Grant illustrates the very important correlation between employee and patient satisfaction.

Published – Monday, August 1, 2019.

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The Future of Patient Access Publication.

The Future of Patient Access

RelateCare, alongside Cleveland Clinic, Cisco Systems and SmartShape, has been deemed a leader in the field of Patient Access for work in Patient Access Optimization, Appointment Scheduling models, state-of-the-art Healthcare Contact Center expertise, and Post Discharge Follow-up Programs.

Published – Thursday, April 14, 2019.

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Rob Grant RelateCare reports back from the Connected Health Summit in Washington D.C.

End to End Health Monitoring Now Possible

Dr. Robert Grant, Ph.D., reports back from the mHealth Summit in Washington D.C. and highlights the key terms and trends coming down the line in the world of healthcare and technology.

Published – Tuesday, November 24, 2019 in Irish Medical News.

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Article by Rob Grant - Telehealth programs aimed at reducing avoidable readmissions Irish medical news

Telehealth Programs Aimed At Reducing Avoidable Readmissions

Dr. Robert Grant, Ph.D., writes on how it is possible to reduce avoidable readmissions through telehealth programs.

Published – Monday, June 22, 2018 in Irish Medical News.

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RelateCare Rob Grant creating a patient centric health system

Creating a Patient Centric Health System

Read about how the creation of a patient-centric system can be beneficial to your organization and your patient.

Published – Monday, May 18, 2018 in Irish Medical News.

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Rob Grant, The future of healthcare

Opinion: How We Deal With Illness and Ageing Is Painfully Outdated

Dr. Robert Grant, Ph.D., provides an opinion piece on how the current model of healthcare was developed to deal with a very different world: one in which people did not survive long into old age and acute illness was the main cause of death.

Published – Sunday, May 4th, 2017 on

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Beckers Hospital Review patient access RelateCare

Cleveland Clinic’s Call Center Improves Care Access

Becker’s reports on how Cleveland Clinic’s call center has improved care access with RelateCare.

Published – Thursday, August 08, 2013 in Beckers Hospital Review

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Eolas Magazine Feature -Innovation in patient communication

Innovation In Patient Communication

Eolas speaks to RelateCare on how it is helping American hospitals to improve their patient access, patient experience and outcomes through effective communication.

Published – Wednesday, January 15th, 2014 in Eolas Magazine

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