How to Transform and Improve Your Healthcare Call Center
To change or improve, you first must understand! RelateCare’s Director of Business Development and Marketing discusses the important role of the healthcare call center.
Published – Monday, August 10, 2017.
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Empowered Employees, Better Patient Care
Published in the Access Management Journal, the Official Journal of the National Association of Healthcare Access Management, Dr. Robert Grant illustrates the very important correlation between employee and patient satisfaction.
Published – Monday, August 1, 2016.
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The Future of Patient Access
RelateCare, alongside Cleveland Clinic, Cisco Systems and SmartShape, has been deemed a leader in the field of Patient Access for work in Patient Access Optimization, Appointment Scheduling models, state-of-the-art Healthcare Contact Center expertise, and Post Discharge Follow-up Programs.
Published – Thursday, April 14, 2016.
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End to End Health Monitoring Now Possible
Dr. Robert Grant, Ph.D., reports back from the mHealth Summit in Washington D.C. and highlights the key terms and trends coming down the line in the world of healthcare and technology.
Published – Tuesday, November 24, 2015 in Irish Medical News.
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Telehealth Programs Aimed At Reducing Avoidable Readmissions
Dr. Robert Grant, Ph.D., writes on how it is possible to reduce avoidable readmissions through telehealth programs.
Published – Monday, June 22, 2015 in Irish Medical News.
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Creating a Patient Centric Health System
Read about how the creation of a patient-centric system can be beneficial to your organization and your patient.
Published – Monday, May 18, 2015 in Irish Medical News.
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Opinion: How We Deal With Illness and Ageing Is Painfully Outdated
Dr. Robert Grant, Ph.D., provides an opinion piece on how the current model of healthcare was developed to deal with a very different world: one in which people did not survive long into old age and acute illness was the main cause of death.
Published – Sunday, May 4th, 2014 on Journal.ie
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Cleveland Clinic’s Call Center Improves Care Access
Becker’s reports on how Cleveland Clinic’s call center has improved care access with RelateCare.
Published – Thursday, August 08, 2013 in Beckers Hospital Review
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Innovation In Patient Communication
Eolas speaks to RelateCare on how it is helping American hospitals to improve their patient access, patient experience and outcomes through effective communication.
Published – Wednesday, January 15th, 2014 in Eolas Magazine
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