Overview: RelateCare utilizes the latest release of Unified Communications and Contact Center solutions, enabling our customers to connect with the right agent at the right time across their preferred method of communication. Our infrastructure provides the latest feature-sets and geographic redundancies to empower our agents and automated services to best meet your needs.
Avaya: Our Avaya Aura and Contact Center Solutions include omni-channel enablement, allowing us to track all interactions and deliver insights to each agent whether as a phone call, text message, email, or web-chat. Avaya Experience Portal and Proactive Outreach Manager deliver patient focused and secured self-service and patient notifications with HIPPA compliance at the forefront of every campaign.
Microsoft: Microsoft Office 365 empowers all of our consultants with the collaborative tools they require to assess, analyze, and provide recommendations to our customers.
Skype: As a cloud based solution, Skype for Business also enables our clients to collaborate from any location and any device to share information during the course of each engagement.