Benchmarking
What is it?
Working with a range of world-class health systems, we are developing a system of benchmarking to indicate best-in-class healthcare contact center operations. Benchmarking provides necessary insights to help you understand how your organization compares with similar organizations around the globe.
How does it work?
By gathering information from previous clients, who are leaders in their field, we have begun to set standards for where healthcare organizations should be in terms of their contact center operations. This includes appointments scheduled, call answer rates, Average Handle Time and a range of other indicators.
Why do you need it?
Understanding your market and industry is necessary if you want to remain competitive. We give unparalleled insight into what makes a great healthcare contact center so you have the opportunity to compare your current state with the best around.