Benchmarking

Increase HCAHPS Score

What is it?

Working with a range of world-class health systems, we are developing a system of benchmarking to indicate best-in-class healthcare contact center operations. Benchmarking provides necessary insights to help you understand how your organization compares with similar organizations around the globe.

How does it work?

By gathering information from previous clients, who are leaders in their field, we have begun to set standards for where healthcare organizations should be in terms of their contact center operations. This includes appointments scheduled, call answer rates, Average Handle Time and a range of other indicators.

Why do you need it?

Understanding your market and industry is necessary if you want to remain competitive. We give unparalleled insight into what makes a great healthcare contact center so you have the opportunity to compare your current state with the best around.

Patient Testimonials

You have been the best person that I have spoken to so far! Thank you Patrick, I really appreciate it

Patient, Appointment Scheduling Service, California, USA

I received excellent advice from Amanda. She was very practical, helpful and supportive. This is a fantastic resource. Thank you.

Patient, Lactation Service, Ireland

It’s so nice to have someone here to listen to me

Patient, Post Discharge Service, Cleveland, USA

I want to let you know that Leah is phenomenal, she is most excellent, expedious, kind, knowledgeable. I have called through and spoken to her a couple of times now and she is as patient as can be so I want to let you know that I would give her 10 stars plus.

Patient, Appointment Scheduling Service, Boston, USA.

The RelateCare nurse truly went above and beyond to try to help this patient, including contacting the police, a suicide hotline and working with our clinic staff to contact a provider. I was extremely impressed and proud of this work. Really, really outstanding.

Healthcare Leader, Nurse Triage Service, Texas, USA.

The customer services representative who assisted me was… exceptionally friendly, helpful, and professional. Good customer service is not as common as one would hope.

Patient, Appointment Scheduling Service, Texas, USA.

you have been the most helpful person I have dealt with through this situation and I want to thank you so very much

Patient, Appointment Scheduling Service, St. Louis, USA.

Patrick went the extra mile, he was compassionate and made our experience so much easier

Patient, Appointment Scheduling Service, California, USA.

See what some of our clients say about our work

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