Business Intelligence and Analytics

Healthcare Call Center Watchtower and Analytics

What is it?

Our Business Intelligence and Analytics program use a variety of tools, applications, and methodologies to enable organizations to collect data from internal and external systems so that leadership can make better decisions.

How does it work?

We use a combination of tools such as ad hoc analysis, querying, enterprise reporting, software as a service to measure data. We also employ data visualization techniques to design charts and other infographics in order to build dashboards and performances scorecards that display visualized data and metrics in an easy-to-understand way.

Why do you need it?

Understanding and analyzing your data allows you to accelerate and improve decision making; optimize internal processes; increase operational efficiency; drive new revenues; gain a competitive advantage over business rivals identify market trends and spot business problems that need to be addressed.

Patient Testimonials

You have been the best person that I have spoken to so far! Thank you Patrick, I really appreciate it

Patient, Appointment Scheduling Service, California, USA

I received excellent advice from Amanda. She was very practical, helpful and supportive. This is a fantastic resource. Thank you.

Patient, Lactation Service, Ireland

It’s so nice to have someone here to listen to me

Patient, Post Discharge Service, Cleveland, USA

I want to let you know that Leah is phenomenal, she is most excellent, expedious, kind, knowledgeable. I have called through and spoken to her a couple of times now and she is as patient as can be so I want to let you know that I would give her 10 stars plus.

Patient, Appointment Scheduling Service, Boston, USA.

The RelateCare nurse truly went above and beyond to try to help this patient, including contacting the police, a suicide hotline and working with our clinic staff to contact a provider. I was extremely impressed and proud of this work. Really, really outstanding.

Healthcare Leader, Nurse Triage Service, Texas, USA.

The customer services representative who assisted me was… exceptionally friendly, helpful, and professional. Good customer service is not as common as one would hope.

Patient, Appointment Scheduling Service, Texas, USA.

you have been the most helpful person I have dealt with through this situation and I want to thank you so very much

Patient, Appointment Scheduling Service, St. Louis, USA.

Patrick went the extra mile, he was compassionate and made our experience so much easier

Patient, Appointment Scheduling Service, California, USA.

See what some of our clients say about our work