Nurse Triage (24/7)
What is it?
RelateCare operate with a Registered Nurse (RN) led model whereby when a patient requires medical advice, RelateCare’s Registered Nurses will listen to the patients concerns/needs/symptoms, utilize clinical nursing judgment, critical thinking, and peer reviewed electronic clinical Schmitt-Thompson protocols to assist the patient in their query, recommend next steps and direct them to the most appropriate type of care.
How does it work?
RelateCare partners with healthcare organization in the design, development and outsourcing of best-in-class Nurse Triage programs. Patient calls are routed to RelateCare’s trained, appropriately qualified and licenced RN team around the clock who handle triage calls. Our nurses have the ability to document directly into a patients chart and can direct patients to the appropriate level of care. RelateCare provides clients real-time access to key performance indicators and collaborates with partners to utilize the program to gather pertinent business impacting insights.
Why do you need it?
Nurse Triage programs have proven success in the reduction of unnecessary Emergency Department visits and increasing provider satisfaction. Patients benefit from a greater in-depth assessment of their symptoms to improve the quality of care utilizing evidence-based adult and pediatric protocols. When escalations are needed, RelateCare follow designed guidelines and if required reach out to the appropriate internal care team members; Medical Doctor (MD) or Nurse Practitioner (NP) to ensure the patients’ needs are addressed.
Patient Testimonials
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