Patient Outreach
What is it?
In today’s competitive environment, healthcare organizations need to be proactive in engaging patients. We offer patient outreach services to connect with patients beyond the four walls of the hospital. Whether it is a timely reminder of an upcoming appointment, or to advise on medication adherence, care is no longer something that happens only when patients get sick.
How does it work?
From our state-of-the-art contact centers, our Registered and Student Nurses connect with patients through our multi-channel access system in order to advise, remind and reassure patients as they move along their care journey.
Why do you need it?
If you want to improve patient engagement and patient satisfaction, communication is critical. By reaching out with a phone call, text message or email, patients feel connected and engaged in their healthcare journey. Establishing a good relationship with patients is core to care delivery.