Patient Outreach

Healthcare Call Center patient outreach.

What is it?

In today’s competitive environment, healthcare organizations need to be proactive in engaging patients. We offer patient outreach services to connect with patients beyond the four walls of the hospital. Whether it is a timely reminder of an upcoming appointment, or to advise on medication adherence, care is no longer something that happens only when patients get sick.

How does it work?

From our state-of-the-art contact centers, our Registered and Student Nurses connect with patients through our multi-channel access system in order to advise, remind and reassure patients as they move along their care journey.

Why do you need it?

If you want to improve patient engagement and patient satisfaction, communication is critical. By reaching out with a phone call, text message or email, patients feel connected and engaged in their healthcare journey. Establishing a good relationship with patients is core to care delivery.

Patient Testimonials

You have been the best person that I have spoken to so far! Thank you Patrick, I really appreciate it

Patient, Appointment Scheduling Service, California, USA

I received excellent advice from Amanda. She was very practical, helpful and supportive. This is a fantastic resource. Thank you.

Patient, Lactation Service, Ireland

It’s so nice to have someone here to listen to me

Patient, Post Discharge Service, Cleveland, USA

I want to let you know that Leah is phenomenal, she is most excellent, expedious, kind, knowledgeable. I have called through and spoken to her a couple of times now and she is as patient as can be so I want to let you know that I would give her 10 stars plus.

Patient, Appointment Scheduling Service, Boston, USA.

The RelateCare nurse truly went above and beyond to try to help this patient, including contacting the police, a suicide hotline and working with our clinic staff to contact a provider. I was extremely impressed and proud of this work. Really, really outstanding.

Healthcare Leader, Nurse Triage Service, Texas, USA.

The customer services representative who assisted me was… exceptionally friendly, helpful, and professional. Good customer service is not as common as one would hope.

Patient, Appointment Scheduling Service, Texas, USA.

you have been the most helpful person I have dealt with through this situation and I want to thank you so very much

Patient, Appointment Scheduling Service, St. Louis, USA.

Patrick went the extra mile, he was compassionate and made our experience so much easier

Patient, Appointment Scheduling Service, California, USA.

See what some of our clients say about our work