Referral Management

What is it?

A Physician Referral is a special kind of pre-approval that individual health plan members—primarily those with HMOs and POS plans—must obtain from their chosen primary care physician before seeing a specialist or another doctor within the same network. Without a referral in place, patients are being turned away for services or being left with a financial burden of not having a PCP referral in place.

How does it work?

RelateCare provides a dedicated team of trained Referral agents who focus on processing incoming, internal and outgoing referrals for organizations using omni-channel communications. In addition, once referral is processed the team makes outbound calls to patients, attempting to schedule them for requested services.

Why do you need it?

Referral management causes frustration for providers and their patients, creates redundant and relative work for agents, and potentially unnecessary visits to specialist without a referral on file. RelateCare’s dedicated expert team can remove this frustration allowing you to focus on providing the best care to your patients.

Patient Testimonials

You have been the best person that I have spoken to so far! Thank you Patrick, I really appreciate it

Patient, Appointment Scheduling Service, California, USA

I received excellent advice from Amanda. She was very practical, helpful and supportive. This is a fantastic resource. Thank you.

Patient, Lactation Service, Ireland

It’s so nice to have someone here to listen to me

Patient, Post Discharge Service, Cleveland, USA

I want to let you know that Leah is phenomenal, she is most excellent, expedious, kind, knowledgeable. I have called through and spoken to her a couple of times now and she is as patient as can be so I want to let you know that I would give her 10 stars plus.

Patient, Appointment Scheduling Service, Boston, USA.

The RelateCare nurse truly went above and beyond to try to help this patient, including contacting the police, a suicide hotline and working with our clinic staff to contact a provider. I was extremely impressed and proud of this work. Really, really outstanding.

Healthcare Leader, Nurse Triage Service, Texas, USA.

The customer services representative who assisted me was… exceptionally friendly, helpful, and professional. Good customer service is not as common as one would hope.

Patient, Appointment Scheduling Service, Texas, USA.

you have been the most helpful person I have dealt with through this situation and I want to thank you so very much

Patient, Appointment Scheduling Service, St. Louis, USA.

Patrick went the extra mile, he was compassionate and made our experience so much easier

Patient, Appointment Scheduling Service, California, USA.

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