Training and Leadership Development
What is it?
Our training programs are proven to boost employee retention rates by up to 10%, increase average call quality by 5% and maintain a more empathetic engagement with patients and their families. Not only that, we develop a series of campaign specific metrics for call times, productivity and customer satisfaction so you can measure your success along the way.
How does it work?
RelateCare identifies the key areas of development in an organization; each of which are supported by the leadership learning & development program:
- Roles & responsibilities in organization
- Employee Engagement
- Living and demonstrating values
- Emotional Intelligence
- Leadership vs. Management
- Performance Management
- Developing & Leading High Performing Teams
- Communicating at work
- Planning, Prioritization, and Preparation
- Managing personal and organizational change
Why do you need it?
The success of the program is measured through improvements in core call center KPIs with the program contributing to success in the following areas:
- Reduction in absenteeism
- Campaign specific metrics; call times, productivity, customer satisfaction
- Reduction of employee churn
- Increase in average call quality
- Introduction of Employee Satisfaction Measurement
- Career Advancement