Training and Leadership Development

Training program developed for healthcare call centers.

What is it?

Our training programs are proven to boost employee retention rates by up to 10%, increase average call quality by 5% and maintain a more empathetic engagement with patients and their families. Not only that, we develop a series of campaign specific metrics for call times, productivity and customer satisfaction so you can measure your success along the way.

How does it work?

RelateCare identifies the key areas of development in an organization; each of which are supported by the leadership learning & development program:

  • Roles & responsibilities in organization
  • Employee Engagement
  • Living and demonstrating values
  • Emotional Intelligence
  • Leadership vs. Management
  • Performance Management
  • Developing & Leading High Performing Teams
  • Communicating at work
  • Planning, Prioritization, and Preparation
  • Managing personal and organizational change

Why do you need it?

The success of the program is measured through improvements in core call center KPIs with the program contributing to success in the following areas:

  • Reduction in absenteeism
  • Campaign specific metrics; call times, productivity, customer satisfaction
  • Reduction of employee churn
  • Increase in average call quality
  • Introduction of Employee Satisfaction Measurement
  • Career Advancement

Patient Testimonials

You have been the best person that I have spoken to so far! Thank you Patrick, I really appreciate it

Patient, Appointment Scheduling Service, California, USA

I received excellent advice from Amanda. She was very practical, helpful and supportive. This is a fantastic resource. Thank you.

Patient, Lactation Service, Ireland

It’s so nice to have someone here to listen to me

Patient, Post Discharge Service, Cleveland, USA

I want to let you know that Leah is phenomenal, she is most excellent, expedious, kind, knowledgeable. I have called through and spoken to her a couple of times now and she is as patient as can be so I want to let you know that I would give her 10 stars plus.

Patient, Appointment Scheduling Service, Boston, USA.

The RelateCare nurse truly went above and beyond to try to help this patient, including contacting the police, a suicide hotline and working with our clinic staff to contact a provider. I was extremely impressed and proud of this work. Really, really outstanding.

Healthcare Leader, Nurse Triage Service, Texas, USA.

The customer services representative who assisted me was… exceptionally friendly, helpful, and professional. Good customer service is not as common as one would hope.

Patient, Appointment Scheduling Service, Texas, USA.

you have been the most helpful person I have dealt with through this situation and I want to thank you so very much

Patient, Appointment Scheduling Service, St. Louis, USA.

Patrick went the extra mile, he was compassionate and made our experience so much easier

Patient, Appointment Scheduling Service, California, USA.

See what some of our clients say about our work